Technician Maintenance
Resume:
Mark Magill
Boise, ID *****
**************@****.***
HIGHLIGHTS OF QUALIFICATION
Proven ability to diagnose and fix hardware and software problem
•
Enter all customer calls and other work into an automated issue tracking
•
system
Over 8+ years of experience offering customer support in a Windows environment
•
Troubleshoot complex problems with root cause analysis
•
WORK EXPERIENCE
Air National Guard Boise, ID
Aircraft Maintenance Technician Sr.
2001 present
• Worked on aircraft equipment and inventory
• Supervised 8+ troops while they work on maintaining aircrafts on base
• Removed and replaced faulty mechanical devices, electrical components and
wiring
SRI International Boise, ID
Network Operations Center Technician
2014 2014
• Worked with a team of maintenance and setup technicians on 3 Linux based
servers
• Setup network stations, laptops, hand scanners and GPS equipment to populate
CGI mapping for real world training
• Acted as a dispatcher to field technicians working on GPS
troubleshooting/replacements
Motive Power Boise, ID
Locomotive Electrician
2010 2014
• Built locomotives schematics, prints and wiring diagrams to assemble HVC cable
harnesses
• Ran Komax 291 wire printing and cutting machines
Hewlett Packard Boise, ID
Senior Help Desk Technician
2007 2009
• Assisted customers in providing timely solutions to PC, network or peripheral
problems
Resolved hard drive, power, software, and related failures for in warranty PC’s,
•
HDTV’s scanners, cameras and printers
Supervalu/ Albertson’s Boise, ID
Help Desk Technician
2006 2007
• Provided computer, POS, printer, network and wireless repair solutions
• Worked as system admin to fix Windows/UNIX servers, ports, network drives and
software issues
EDUCATION
Air Force Community College
UHF/VHF Digital Radio Tech
Biloxi, MS
Air Force Community College
HVAC/ Power Production
Champagne, IL
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