Customer Service Sales

Bryan Brown

Phone: 215-***-****

Email: ************@****.***

PROFESSIONAL PROFILE

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Motivated, personable business professional with a track record of

profitable small business ownership. Talent for quickly mastering

technology - recently completed Microsoft Office Suite certificate

course. Accustomed to handling sensitive and confidential records.

Demonstrated history of producing accurate, timely reports and meeting

stringent company deadlines

RELEVANT WORK EXPERIENCE

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7 Eleven

June 2014-

Present

Store Manager

Glendora, NJ

. Oversee store operations, supervise employees and manage inventory

. Developed successful sales plans to grow your store's profitability

. Implement new product lines and create strategies to introduce and

promote them to our customers

. Set standards and strategies for optimum customer service

. Recruit, train, develop and motivate employees

. Promote 7-Eleven to customers and community

. Review and control of write off's of product

. Approve and send payroll

. Hiring, Counseling and Termination of employees

. Tracking and investigation of cash variations

. Order, verify, and approve ordering of products.

. Creating employee schedules

AT & T Philadelphia

June 2012- June 2014

Retail Sales Consultant

Philadelphia, PA

. Complete all forms, contracts and warranties.

. Sell, promote, and inform customers of all products available.

. Developed and attain customer experience and sales objectives.

. Responsible for training and educating all new hire employees on

policies and procedures.

. Provide courteous customer service and assist in all aspects of

product offerings and service.

Accomplishments:

. Met and exceed all sales objectives.

. Obtained sales Vice President Award-three times in

one year.

. Ranked in the top 10% of Retail Sales Consultant in

the nation.

Prodigy Shipping

July 2009 - November 2012

Owner / Operator

Philadelphia, PA

. Strategically planned and organized all aspects of the business plan.

. Screened all applications, references, and backgrounds.

. Responsible for employee preparation, orientation, and training on all

policies and procedures.

. Initiated any disciplinary actions or termination of employees

. Effectively scheduled and managed all daily logs and work sheets of

the installers.

T-Mobile

October 2008- July 2009

Shift Supervisor

Philadelphia,

PA

. Provided excellent customer service with the current knowledge of all

new products.

. Executed the processes and procedures that promoted highly trained

employees.

. Partnered with the Store Manager to help recruit, develop, and motive

a high- performance team.

. Responsible for all inventory: returns and shipments

Full Time Sales Representative

Mach 2007- October 2008

. Organized and provided assistance with Leadership meetings.

. Assisted customers with concern and provided guidance with technical

issues.

. Provided training to all new employees on the company's policies and

procedures.

. Coached, developed, and motivated all members of the team to meet

expected goals.

RELEVANT WORK EXPERIENCE -- Continued

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Comcast (Prince Telecom)

March 2005- March 2007

Field Service Supervisor

Philadelphia, PA

. Conducted field and safety inspections.

. Provided routine operational reports to leadership.

. Assisted and performed cable, phone, and internet installations.

. Assisted in resolving all escalated customer concerns and complaints.

. Strategically assisted in planning and operations of new product /

project support.

. Provided training to all new employees on the company's policies and

procedures.

. Responsible for reviewing and monitoring all completed and processed

work orders.

Dish Network

November 2002 - March 2005

Field Service Specialist

King of Prussia, PA

. Installed phone lines and custom requests (wall fishing & mirror

image)

. Installed equipment and grounding systems in accordance to the NEC

code.

. Provided training to all new employees on the company's policies and

procedures

. Completed daily reports: site survey forms, equipment / van

inspections sheets, service agreements, mileage recordings, and

equipment usage forms.

EDUCATION[pic] Everest University

January 2014

Associates of Science Degree - Applied Business Management

. Introduction to Finance, General Psychology, Composition I & II,

Environmental Science, Principles of Management, Business Math,

Computer Applications, Fundamentals of Interpersonal Communication,

Introduction Business Enterprise, Business Communications,

Introduction International Management, Applied spreadsheets, Customer

Relations, Small Business Management, Principles Accounting I & II,

Introduction Marketing, Basic Critical Thinking, Introduction Human

Services, and Applied Business Law.

DeVry University February

2014- February 2016

Bachelors of Science Degree- Technical Management

Aveta Business Institute

February 2014

Six Sigma White Belt Certification

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