Project Manager Management

Vikram Singh Thakur

Contact No.: +91-981******* E-Mail: ********@*******.***

JOB OBJECTIVE

Seeking senior level assignments in the areas of Program Management / Portfolio Management /

Service Delivery Management with a leading organization of repute in IT/ Consultancy sector

CORE COMPETENCIES

Seasoned PMP certified professional with 15 years+ of experience in:

Program / Project Management Delivery Management Strategic Planning

Quality Management Contract Management

Resource Management Stakeholder Management

Client Relationship Management

Experienced in managing multiple and concurrent programs/projects in different kinds of

organizations (Captive, IT Services/Product based) ( HCL Technologies, NIIT Technologies,

Infotech Enterprise, IRIS & AremisSoft)

W ell-rounded with project management methodologies and global delivery framework (Waterfall,

Iterative, Agile/Scrum and Offshore-Onsite, T&M/Fixed-Price, CMMi, ISO)

Experienced in delivering projects under different types of contract (T&M, Fixed Price)

Efficient in stakeholder management and communication planning – Dashboard, SMR/MRM, P&L

and etc.

Proven past track -record of successful deliveries of turnkey projects within specifie d time &

budget constraints and highest level of customer satisfaction

Demonstrated abilities to manage highly complex projects based on emerging technologies &

domains in a heterogeneous team setup (contractors, vendors and internal cross-functional

teams)

Avid learner; Ability to learn new technologies and domains in short span of time and provide

necessary guidance to project team (E.g. Java/J2EE, Struts/Hibernate, Business Objects,

COGNOS, Salesforce and others)

Managed projects in various business domains like Telecom Expense Management (TEM),

Vendor Management/SCM, Recruitment, Airline, Travel, Utility, Music & Entertainment, Retail,

Insurance and etc.

Have strong global client facing experience (US, APAC & EMEA)

Adept at consensus building, conflict management, problem solving and negotiating

Solid management skills, capable of leading & motivating individuals to maximise levels of

productivity

A customer-centric professional and ability for motivating large workforces for exceeding

customer expectations in delivery of committed services

KEY ACHIEVEMENTS

Ensured successful delivery of AD projects net worth of more than 3+ million US dollar

Recovered multi-million programs from troubled state and delivered them with expected business

value

Led Java & OSS practice in IRIS & Infotech. Headed Business Applications (BA) group in Infotech

Enterprises which was responsible for new application development and support projects for

clients based in US, Germany and Belgium.

Managed one of the biggest TEM (Telecom Expense Management) program in IRIS, comprising

of development, maintenance & infrastructure support projects. Achieved significant revenue

growth in this account over a period of 2 years

1

Successfully delivered a COGNOS 8 migration project with no prior experience of COGNOS.

Ensured deliveries of 800 COGNOS 8 reports on time and with quality, in a very complex project

team environment comprising of ISPL employee, contractors & customer’s business & technical

team, all located in different geographical regions in India & US.

Took initiative to setup MS SharePoint in ISPL for a troubled project to improve project monitoring

& tracking, performance and communication among team members.

Initiated Cloud practice and set up a core competency team for SFDC (Salesforce)

W orked closely with quality groups in IRIS & Infotech to customize processes & templates to

prepare these organisations for CMMI level 3 compliance

Coordinated with cross department heads & their team s to document critical business processes

and GIS domain specific know-how in Infotech Enterprises Ltd.

Applied project management experience to standardize project methodology across all troubled

projects and achieved high level of customer satisfaction from unhappy clients.

Took charge of in-flight troubled projects and achieved high CSAT score by applying right

strategies.

CAREER CONTOUR

On sabbatical (May-2013 Aug 2014)

W orked as Program Manager in HCL Technologies, Noida (Jul-2011 Apr-2013)

W orked as Senior Project Manager in IRIS Software (Jan-2007 – Jul-2011)

W orked as a Project Manager in Infotech Enterprises Ltd., Noida (May-2004 – Jan-2007)

W orked as Team Leader/Tech Lead in NIIT Technologies, New Delhi (25 -Sep-2000 May-

2004)

W orked as Sr. Programmer in AremisSoft India Pvt. Ltd, STPI, Noida (21 -July-1998 25-Sep-

2000)

ORGANIZATIONAL EXPERIENCE

HCL Technologies ltd., as Program Manager Jul-2011 – Apr-2013

Responsibilities

Guiding & managing large multi-million dollar AD programs & projects (PGS accounts) across

verticals

Collaborating with other CoEs (Agile, Estimation, E-Commerce, IV&V/QA and etc.) to ensure

successful delivery of programs

Leading productivity improvement initiatives like – Program Management Academy, Tool

Automation, Knowledge Management, Implementation of Good practices etc.

Program/Project health assessment and reporting to senior leaders

W orking closely with project management team to discover focus areas and make an action plan

Providing pre-sales support for large bids

IRIS Software, as Senior Project Manager Jan-2007 – Jul-2011

Responsibilities

Core responsibilities included proposal making, estimation (using WBS & Function Points

Analysis/FP techniques), POC building and including all project management process groups like

initiation, planning, executing and monitoring, co ntrolling and closing.

W orking closing with US clients for growing existing accounts and finding new business

opportunities.

Presenting periodic dashboard reports on the current program, future opportunities and client

issues.

2

Chairing Technical Project Review Meetings, Customer facing Meetings, presenting overall

projects status & health in senior management meetings

Reviewing of critical project artifacts like SOW, SRS, Use Cases, software design & architecture

Focusing on building Java/J2EE and OSS (Hibernate, Spring, Struts etc.) capabilities within the

organization.

W orking closing with QAG for continuous improvement in all areas

Identifying training needs and working with HR for making training schedule.

Reviewing team performance and providing constructive feedback to team

W orking with project leaders to foster a positive work culture and environment

Infotech Enterprise Ltd., Project Manager May-2004 – Jan-2007

Responsibilities

Managing various GIS based product development & support projects, working closing with Java

& Delphi team for delivering high quality releases to one of the biggest GIS company in Belgium.

Preparing project management plans, reviewing customer’s requirement and scheduling product

releases

Performing day-to-day review of critical work products

Negotiating with customers spread in US & Belgium in prioritizing product releases using same

offshore development teams.

Coordinating with the customers for finalizing new projects which would deliver business value to

them.

Strategically working on customer feedback to improve quality of deliverables & processes.

Managing overall project risks and alerting management accordingly with risk mitigation &

contingency plan

Collection and analysis of Project metrics plus periodic project dashboard reporting to tier II & III

management

Facilitating efficient inter-group communication & collaboration to achieve project goals in a matrix

organization

NIIT Technologies Ltd., Consultant Sep-2000 – May-2004

Responsibilities

Interacting with the client on a weekly basis for requirements and clarifications on technical

issues.

Handling day-to-day aspects of managing a team and reporting weekly status to the client.

Preparing estimation, software specification & design documents for projects involving

technologies like Java/J2EE (EJBs), HTML/JSP, JavaScript, Business Objects, VB, Oracle,

Teradata, MS-SQL etc.

Coding core functionalities of modules and re-usable components

Performing unit, integration and other types of testing based on the project’s needs

AremisSoft, as Senior Programmer Jul-1998 – Sep-2000

Responsibilities

W orking on product development & support projects

Documenting technical manuals and providing end-user trainings

Building Y2K fix for multiple products (Finance, Stock, Shipping)

Implementing Y2K solution onsite (Cyprus) across all AremisSoft’s products

3

IT SKILL SET

Project Management: MS Project, PM Smart (Digite)

Quality Management Tool: Bugzilla, TeamTrack, MKS, PVCS Tracker

Languages & Tools: Java Core, J2EE, Microsoft .NET, SQL, PL/SQL, COBOL, XML,

UML,

Cloud Platforms: Force.com

Databases: Teradata, Oracle, SQLServer

DWH: COGNOS, Business Objects

Configuration Management: Visual Source Safe, MKS, WinCVS

Test Automation: Rational Suite

CASE Tools: MS-Visio, Rational Rose Modeler

Operating Systems: UNIX, Linux, Windows XP/2000/NT/9x

EDUCATION

st

M.C.A. (1 Division) - From NIT (National Institute of Technologies), Raipur in 1995

B.Sc. (Maths. Sc.) – From Govt. Model Science College, Raipur in 1991

PROFESSIONAL CERTIFICATIONS & TRAININGS

PMP (Project Management Professional) Since 2006

Agile SME certification (Agile CoE/HCL, Internal)

MS-Project training conducted by New Horizons, Lodhi Rd., New Delhi.

People Management & Leadership skills by Vriksh Management Consulting Services, New Delhi

4

Contact this candidate