Customer Service Medical
Resume:
Rana Abd El Hameed Abbas Aly
Al Thumama – Doha – Qatar
Mobile: 55341693, E-mail: ******@*****.***
PERSONAL INFORMATION
Nationality : Egyptian
Date of Birth : 23/02/1979
Status : Married
Resident Permit Status: Husband’s sponsorship
EDUCATION:
2000 English and Computer Diploma - Berlitz - Alexandria - Egypt.
1999 Bachelor of Science Degree in Agriculture - Alexandria University - Egypt.
1995 Certificate of Secondary Education - Mustapha El Naggar Language School.
Alexandria - Egypt.
Work Experience
Date (From – To): January 2012 – Present
Company Title: Qatar Museum Authority
Job Title: Compensation Specialist
Responsible for processing employee’s various compensations and benefits like
monthly overtime, Business trips (external and local training & business trips ), annual
air tickets, education assistance and final settlement calculations.
Operating on Oracle ERP system.
Responsible for preparing the monthly consolidated overtime sheet and HR reports.
Solely responsible of all issues related to employee’s medical insurance program, this
includes preparing the yearly Tender Scope of Work, Technical Evaluation of received
offers, Contract Administration with the awarded insurance company.
Review and approve Insurance Contractor’s invoices, settle medical insurance claims as
per the Contract Terms and Conditions.
Prepares periodic follow-up and status reports.
Date (From – To): May 2010 – May 2011
COMPANY TITLE: Tanween Company – Doha – Qatar
Job Title: HR Officer .
Responsible of the Medical Insurance cards, medical claims and reviewing every
Medical quarterly invoices.
Responsible of Personnel files and preparing various HR letters.
COMPANY TITLE : HSBC Amanah Islamic Bank – Doha – Qatar
Date (From - To) : July 2009 – August 2010
Job Title: Operation Officer – Risk Department – Amanah Islamic Branch.
Scrutinizing alerts on CAMP on a daily and monthly basis.
Contact customers to inquire on any suspicion transactions.
Doing a sanity check on transactions appearing on the large transaction report.
: April 2007 – July 2009
Date (From - To)
Job Title: Customer Service Officer – Amanah Islamic Branch.
Opening all types of accounts for our 3 customer categories.
Issuing check books, non-routine account statements and balance certificates for our
customers.
Handling customers authorized signatures.
Responsible for updating all clients’ information on regular basis.
Marketing and selling full range of the bank’s services including certificates, personal and
vehicle finance.
Responding to customer’s inquiries & complaints.
Date (From – To): December, 2006 to January 2007
COMPANY TITLE: Qatar Foundation – Doha – Qatar
Job Title: Executive secretary. Capital Project Department Vice President.
Type faxes and letters in MS Word format.
Process incoming and outgoing faxes, telephone calls and telexes.
Organize the Vice President’s agenda and meetings.
Making sure that everybody has the information they need in time.
Handle any other work assigned to me by the Vice President.
Date (From - To) : From July, 2006 Till September, 2006.
COMPANY TITLE: Qatar National Bank QNB – Doha – Qatar
Job Title: Executive Secretary. General Manager and Assistant GM office.
Process faxes, telephone calls and telexes.
Update the registers and Excel files for incoming and outgoing mails.
Answer Customer phone calls and reply to all their inquiries related to their accounts.
Organize GM’s agenda and meetings.
Date (From - To) : July, 2002 till December, 2005
COMPANY TITLE: Sales Tax Authority – Alexandria – Egypt.
Job Title : Economical Analysis Researcher
Collect and process all relevant information’s related to Companies and Individuals Tax
Statement and Balance due.
Assist in preparing the Income Statements and Balance Sheet.
Perfect working knowledge of Sales Tax Law, Commercial and Legal Aspects, Settlement
of Disputes
.Operated the Excel program.
Training Courses
English and Computer Courses.
First Aid course from Hamad hospital .
The 7 habits of highly effective people
Computer Skills
Perfect working knowledge of MS Windows, Word, Excel, PowerPoint and
Internet browsing.
* References: to be furnished upon your kind request.
Contact this candidate