Customer Service Staff

Objective: To obtain a career position in an environment that will allow

me to use the skills and experience which I have developed

related to management, budgeting, informational technology and

fundraising to improve organizational performance.

Education: 1997 Bachelor of Arts - Education (Minors in Special Education

and History) North Carolina Central University, Durham NC,

Volunteer Work:

1998-present Durham Bulls Blues Festival (Hayti Heritage Center)

Certifications:

Money Smart through the FDIC 2008

Thinking for a Change Behavior Modification Program 2008

Workplace Survival Skills Facilitator 2008

Pacesetter through City of Raleigh Award recipient 2012

North Carolina Career Readiness Certification (CRC)

2013

Professional Experience:

Durham Technical Community College, Durham, NC

Instructor

02/04-present

Teach a variety of employability skills classes through the Human Resource

Development Dept.

Classes are taught in Corrections Facilities, County Jails, Community

College Campus and Residential Programs.

. Basic computer skills for Job Searching (Microsoft Word)

. Office Professional (including Excel and PowerPoint)

. Customer Service Skills

. Employability Skills (how to get and keep a job)

. Interviewing Skills

. Thinking for a Change (Certification)

. Certified to give instruction in Money Smart Program by FDIC

. Group Facilitator (Certification)

2-J Ventures, Inc Employment Skills Training /Triangle Youth Chamber

Coordinator Program 7/2010-

present

CEO

. Directs the planning, coordination and implementation of the grant

program

. Ensures compliance with federal, state, local and school district laws,

regulations, policies and procedures

. Functions as liaison with staff to secure support services

. Provides leadership in the provision of staff development training

. Coordinates regularly scheduled meetings of staff, student, parent and

community groups

. Manages grant program budget and seeks additional resources to ensure

continued support and sustainability of grant program

. Keeps current with and disseminates information on best practices

. Provides leadership in the development of grant strategies and activities

. Represents the school district at conferences and on task forces and

committees

. Assists program evaluators with data collection and process and outcomes

evaluation

. Seeks continuous improvement in program operations

. Prepares written local, state and federal reports

. Builds relations with community agencies in support of the grant program

and sustainability of this same in years following federal funding

. Strong leadership, interpersonal and communication skills

. Ability to develop procedures for record-keeping, data retrieval,

disaggregation of data, financial management and for sustaining program

features

. Understanding of agency, local, state and federal policies and procedures

in grants administration

CAPS-4-YOU, Durham, NC

01/2010-11/2010

Intake Specialist

. Duties include but are not limited to intakes and

screening/assessments

. Provide clinical addiction services (groups)

. Maintain client documents

. Maintain group and individual notes

. Facilitate women specific groups/topics

Triumph Cares, LLC, Hillsborough, NC

Community Support Team, QP/Case Manager 4/09-6/2010

Provide counseling and skill building to consumers with mental health

issues including but are limited to:

. Provide case management services to mentally challenged adults living

on their own

. Link and coordinating services as needed on an individual basis

. Complete PCP's and NCTOPPS and other forms as needed

. Serve as a liaison for the clients and community agencies

. Facilitating groups

Standards Based Solutions-East, Durham, NC 1/07-10/07

Director of Client Services/QMHP

. Provide Case management in the Durham, Wake and Orange Person County

areas.

. Develop Person Centered Plans and ITR's and ensure they are done on

time

. Be a liaison between community partners and consumers

. Have excellent computer skills

. Supervise all case managers and community support staff working with

clients

. Write policies and procedures.

. Train, hire and terminate staff, facilitate in-service for all new

staff

. Conduct monthly supervision meetings for all staff

. Monitor Child and Family Team meetings

. Represent agency and its programs in a positive and professional

manner at all times

. Prepare and ensure positive outcomes for all audits

. Oversee intake and assessment process, completing billing

. Ensure accuracy of Master Client Log

. Oversee documentation review process to maintain compliance and to

ensure service notes and logs are billable

. Trained in Treating Adolescent Substance Abusers: Community

Reinforcement Approach to Youth and Cannabis/Alcohol Abusers

Housing for New Hope; Inc. Durham, NC 6/95-4/05

Assistant Director 98-05

. Supervise four transitional housing programs including staff

supervision (hiring, promoting and terminating) supervised a staff of

20 or more

. Case manager for women with a variety of special needs (mental health,

learning disabled, substance abuse)

. Make regular oral presentations to, area shelters, treatment

facilities and other sources of referrals for the program. Sought out

housing opportunities for residents in programs.

. Serve as a resource specialist for budget development that includes

the evaluation of services provided. Worked with other agencies on the

10 year plan to end homelessness

. Design programs and public relations materials, using desktop

publishing.

. Prepare grant proposals.

. Participated and coordinated fund raising events.

. Provide computer technical support and troubleshooting for office

operation.

. Develop and maintain a referral database for program participants and

contributors.

. Establish and maintain referral contracts with Durham Technical

Community College, Durham Affordable Housing Coalition, Employment

Security Commission, Substance Abuse Treatment Programs, Vocational

Rehabilitation Durham County Courts, Dept of Social Services and other

service areas.

Director for Women's Programming New Leaf Center/Dove House 9/99-

4/05

Residential prenatal/maternal program for mothers with substance abuse

issues

. Work with mothers to set 1-2 year goals for themselves and family

. Provide direct administrative and supervision for staff of 12

. Train staff and residents in the areas of child growth and

development.

. Developed and operate program on $280,000 annual budget and operated

Dove House on 150,000 budgets.

. Worked with the community and Family Drug Court to reunify mothers

with substance abuse issues and their children.

. Provide case management to single homeless women ages 18-45 and their

children living in the transitional housing program with the following

issues, substance abuse, mental health, mental illness and/or learning

disabilities. Children ranged from newborn to 5 yrs.

. Coordinated groups and classes for the residents.

. Facilitated groups for the residents

. Assisted the residents in setting goals for one year, prepared them to

seek and maintain employment, save money and prepare to live

independently.

Mystery Shopping 1985-present

Worked with a variety of companies in mystery shopping. Shops include but

not limited to apartments, grocery stores, restaurants, massages

businesses, car shops, home purchasing etc. I have also done merchandising

doing, setting up displays, changing out merchandise in end caps, etc. I

have also done video shops.

Murdoch Center, Butner, NC

Educational Developmental Assistant 8/85-5/91

. Provided vocational and educational instruction to special needs

population.

. Wrote program activities and lessons to be carried out for staff to

complete.

. Trained students in vocational skills and sought out jobs on campus.

. Participated in on campus staff meetings.

Contact this candidate