Customer Service Manager
Resume:
Monument, CO *****
719-***-**** mobile
****.*************@*****.***
Erik j. klostermann
Self-motivated, multi-versatile, and focused individual who takes initiative in seeing projects through to
BACKGROUND
completion in a timely and thorough manner. Excellent written and oral communication skills developed from
years of experience in higher education and interactions in business settings. Committed to customer service as
well as assisting colleagues in order to attain and exceed company and personal objectives.
•
SKILLS & Customer Service Oriented
ABILITIES
• Excellent knowledge of Computer Hardware and Software
(Microsoft Office; Adobe Photoshop, After Effects, and Premiere; Final Cut Pro; Avid; Pro Tools; C++;
Java; HTML)
• Creative and Critical Thinker with Strong Research Skills
• Office Management Experience
• Team Oriented with Leadership and Problem-Solving Strengths
• Extensive use of photography and film equipment – with a strong understanding of sound recording,
mixing, and digital editing equipment
• Self-taught to build and repair PC’s and able to troubleshoot and fix Macs and PC’s
JOB EXPERIENCE PEOPLES NATIONAL BANK – 719-***-****; PERSONAL BANKER
October 2005 – August 2009 (Part Time / Summers)
May 2011 – August 2012 (Full Time)
• Supervised the scanning of over 5,000 secure documents into the company's computer system in order
to be quickly accessed
• Organized the customer’s physical files in a secure and organized manner
• Performed anywhere from 50 to 140 daily cash and check transactions, often handling over $15,000 in
cash transactions.
• Provided excellent Customer Service in-person and over the phone in order to resolve any disputes
• Maintained and ordered office supplies for two branches and helped order cash and coin from the
Federal Reserve, as well as selling excess money
• Scheduled co-worker’s weekly work hours
• Opened and closed banking operations following security protocol
• Balanced the General Ledger (up to $500,00 coming in and out of the bank on a daily basis) and
corrected any human or computer errors
• Advised and sold new and existing customers on account options based on needs and opened accounts
in accordance with federal regulations
UNIVERSITY OF CHICAGO FILM LIBRARY
September 2013 – May 2014 (Part-time while completing Master’s Degree)
• Maintained the order and cataloguing of the Film Library with over 3,000 films. This included Film
Prints, DVDs, Blu-Rays, VHS’s, and HD and Mini DV Tapes
• Repaired AV equipment throughout various campus departments
• Prepared and delivered films scheduled for professors’ lectures and in-class screenings
EDUCATION UNIVERSITY OF CHICAGO (SEPTEMBER 2013 – JUNE 2014)
M.A. HUMANITIES
• #5 Nationally Ranked University (US News' “Best Colleges”)
• Received highest form of scholarship available to only 3% of incoming Masters students
• Further developed oral and written communication though prepared presentations, leading class
discussions, and writing argumentative papers
• Completed a two year Master’s Degree in an intensive, accelerated one-year program while taking
PhD-level classes and completing a forty page thesis concurrently
• Extensive use of multiple research portals in order to find the material needed to write my thesis
UNIVERSITY OF COLORADO, BOULDER (SEPTEMBER 2006 – MAY 2011)
B.A. FILM STUDIES
B.F.A. FILM PRODUCTION
• Five-time Dean's List Recipient
• Wrote, produced and directed Final Thesis Film
• Coordinated and managed a cast and crew of ten people
• Selected by Professor to do the sound recording and mixing on his Feature Film based on my
knowledge, commitment, and passion for the subject
• Assistant to a top-5 Experimental Filmmaker where I would help preserve his personal film prints
• Learned to develop 35mm photographs and 16mm film in both black and white as well as color
• Taught how to properly store and take care of film in order to prevent any scratches or color fading
•
COMMUNICATIO Effective written skills honed in Graduate School in order to communicate ideas clearly to my
N professors and thesis panel
• Interfacing with up to 70 people and helped dozens of customers over the phone everyday while
working being a teller. Effective communication with managers
• Prepared presentations for my Post-Secondary classes and effectively conveyed the information in an
efficient and easy to understand language
•
LEADERSHIP Strong ability to lead a group of people toward achieving common objectives, motivate others and
Page 2
work collaboratively with others on dozens of academic and creative projects
• Routinely exceeds expected job duties, assisting both supervisors and co-workers by finding new
activities once finished with all of my previous tasks
REFERENCES Kristyn Leffler
Regional Manager, Peoples National Bank
(719) 201 - 1238
***********@*****.***
Philip S. Solomon
Professor of Film Studies Program; Experimental Filmmaker
(303) 492 – 3016
******.*******@********.***
Zeb Koons
Assistant Manager; Peoples National Bank
******@********.***
Page 3
Contact this candidate