Customer Service Medical

Lauren Behzadipoor

Entry Level Front Office Receptionist

San Diego, CA

*****************@*******.*** - 1-619-***-****

Currently working as a certified nurse's assistant while attending school full time for my bachelor's degree

in health care administration. Strong organizational, technical and analytical skills. Ability to manage multiple

telephone calls at one time. Enthusiastic professional with good time management and problem solving skills.

Certifications and Training

• Over six years of experience in customer service

• Medical Assistant Back Office including medical foundations, skills, applications and Intro to Medical

Insurance, 140 Hours

• Unit Clerk Practices and Procedures, 80 hours

• Over two years of experience on hospital patient floor: Trauma Observation

• EKG Tech, eligible for national certification

• First Aid/CPR, awarded First Aid Certificate

• Patient Care Assistant Technician, eligible for national certification

• Acute and Long-Term Care, Certified Nurse Assistant II, 180 Hours (DHS approved): CERT # 00811956

• Home Health Aide, 40 hours (DHS approved)

• Mental Health Aide

• Rehabilitation I & II, 160 hours and awarded Rehab Aide Certificate

• Physical & Occupational Therapy Aide

• Advanced Transfer Team Training

• CPT 1: 40 hrs. 50 sticks (Phlebotomy)

WORK EXPERIENCE

Technical Partner

Scripps Mercy Hospital - San Diego, CA - July 2012 to July 2014

Trauma Observation Unit

Job Duties: Assisted with running the nurses station: collaborating with a team, greeting and assisting patients

and their family members, answering/transferring calls, filing needs, maintaining cleanliness and organization,

signing for and receiving packages

EDUCATION

Bachelors in Health Care Administration

California College of San Diego - San Diego, CA

Kaplan College, San Diego Campus

2012

SKILLS

Extremely detail oriented

Willing and eager to learn

Impressive time management skills

Impeccable problem solving skills

ADDITIONAL INFORMATION

Relevant Skills

• Proficient in use of ICD-9, CPT and HCPC coding

• CNA experience

• Unit Clerk Experience

• MS offices: Excel outlook, word, etc.: 55 WPM

• Medical Records / Charting

• Knowledge of basic medical terminology

• Extensive experience in customer service

• Expert ability to multi-task

Contact this candidate