Customer Service Pvt Ltd
Resume:
RESUME
Veena Nagar
L.B.S MARG
Mulund (West)
Mumbai - 400080
MOB NO : 993*******
OBJECTIVE :
I strive to achieve excellence through hard work and dedication. I want to
utilize my knowledge and experience to the best of my ability, in an
environment that is conducive for further growth.
Academic Qualifications
T.Y.B COM: Appeared from Mumbai University in March 2004
HSC: Vani Vidhyalaya College in March 2001 (COMMERCE)
S.S.C: Mulund High School in March 1999
PERSONAL DETAILS :
D.O.B : 01st August 1983
Marital Status : Single
Languages Known : English Hindi & Marathi
E - Mail id : *********@*****.***
PERSONALITY TRAITS
> Ability to take initiatives and complete the task quickly and
efficiently
> Ability to work as a part of team
> Result oriented approach and the ability to thrive in demanding and
rapidly changing environment
> Ability to handle and complete multiple tasks.
WORK EXPERIENCE
WIPRO BPO : Worked as a Senior Customer Service Executive in DEL for 1 year
AARDEE CARGO INDIA PVT LTD
Worked as an office assistant, Handled clients & Prepared Quotations
ADVENTITY BPO INDIA PVT LTD
Worked for ICICI Credit Card collection department ((27th December'05 to
11th July'0 8)
As an agent 1 and a half year in credit card collections, Got promoted as a
Quality Coach, worked as a quality coach for 2 years. Job profile includes
Evaluations, Feedbacks, Analysis, Quality Inductions, Mentoring Bottom
Quartile Agents, Quality Presentations & Team Briefings.
Currently working with TATA AIG General Insurance Company from past 1 year
as a Quality client for the vendor company SPARSH BPO PVT LTD.
1) Co-ordinating with the TPA Team & the Client for Quality Sales
2) Handling team of 8TPA
3) Barging calls of the TATA AIG Verifiers & TPA team, monitoring them
on their performance and the quality of sales
4) Preparing Cancellation Reports, Co-ordinating with Customer Complaint
Department for customer complaints received.
HOBBIES:
Listening to soft music
Reading
Traveling
Lavina Makhijani
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