Customer Service Sales
Resume:
MARLENE WILSON
Orlando FL
************@****.***
OBJECTIVE: To obtain a challenging and responsible position in Finance or Business
Administration in which commitment to excellence will be utilized to the fullest
potential, and professional growth will be encouraged.
EXPERIENCE:
October 2014 to present Sterling LTD-Kay Jewelers,Orlando, FL
Sales Associate
October 2013 to Macy’s Mall at the Millenia, Orlando, FL
September Started as seasonal, Hired permanently as Fine Jewelry Sales/ Consultant –
Manual books, daily inventories done twice a day, recording sales, returns,
damaged merchandise, and new merchandise.
September 2010 to Crown Personnel, Charlotte, NC/ W2 Staffing, Charlotte, NC, Account Temps,
Accounting,Collections,Customer Service
Contract work- general accounting, accounts receivable, collections, cash
application, invoicing, spreadsheets. Credit Analyst and Customer Service.
Long term contract with SIA Abrasives Inc. 20 months
Contract with RSC, Equipment Rental Inc. 3 Months
Worked 2 short contracts for 2 Subcontractors.
February 06 to Hoover Pumping Systems, Inc.Pompano Beach FL
March 2010 Bookkeeper AP-A/R Collections
Responsible for daily processing of vendor invoices and internal purchase orders
and the Accounts Receivables and collections. Transferring all related data from
Access information systems into Quickbooks. As the company grew I was asked
to focus on the Accounts Receivables and Collections. Processing daily billings,
sales contracts, maintenance contracts, and service proposal contracts.
Responsible for cash applications, Notice to Owners, Notice of performance and
non payment, Liens, lien releases, bond claims,W-9’s, write offs, customer
account maintenance,credit approvals, credit holds, coordination of accounts to
attorney,daily phone contact with customers and special projects as assigned.
Occasionally did the payroll when Controller absent.
June 99 to Dec 04 Consul-Tech Enterprises, Inc.
Consul Tech Engineering, Inc. Miramar, Florida
A/R Contracts and Collections Manager
Responsible for time billings for two billing cycles. Senior Principle asked that I
assume the duties of the Accounts Receivable for five locations plus monitoring of
the two offices that concentrated on FDOT contracts. Worked with accrual and
cash basis books. Responsible for all customer setups, W-9’s, cash entry including
non receivables, credit and debit memos, project reconciliation’s, collections,
client disputes, daily coordination with project managers for all accounting issues
related to projects from inception to completion. Responsible for all liens, legal,
Accounts Receivable monthly closes, preparation of reports and spreadsheets to
regional managers and members of the Board of Directors. January 2002 to better
serve clients Consul Tech went through a re-organization. Responsibilities include
running the Account Receivables for five companies, managing all contracts both
private and public, inter-company agreements, sub consultant agreements,
collections and client disputes, overseeing cash receipts, inter-company loan
transactions, inter-company receivable pay downs, project set ups, new client set
ups, collections for five companies throughout nine locations, liens, legal,
Accounts Receivable closings for the five billable companies, preparation of
month end spreadsheets, reports and preparation of borrowing base reports for
the bank. Monitoring and approval of sub consultant payables and the reporting of
sub consultant payments for FDOT projects to the FDOT.
August 1997 Neff Machinery, Inc. Miami, Florida
to Accounts Receivable Distribution (John Deere Dealer)
August 1998 Responsible for the research and preparation of all customer cash receipt
distributions by spreadsheet and manual form, Daily contact with our branches
and customers to resolve account errors. Miscellaneous cash distributions, Parts
department distributions, Parts accounts payable, Corporate accounts payable,
Monthly sales tax projects, Track daily wire transfers to Bankers Trust, Do pay
down letters and advances to Swingline and Revolver, Prepare Swingline,
revolver and sweep spreadsheets, Prepare the borrowing base for funding from
G.E. Capital. Create spreadsheets as needed and special projects as assigned.
March 1995 Leading Edge, Inc. Miami, Florida
to Sales Analyst
July 1997 Responsible for daily customer billings and credit memo, sales and credit memo
posting to the GL, reporting sales, credit and cash, to the president. Responsible
for the Account receivable/Inventory monthly closing. Analyze monthly sales by
category, market and product. Currently maintain and update 17 spreadsheets,
create new spreadsheets as needed. Provide sales information to Sales Dept. as
needed. Maintain letters of credit, prepare drafts, loan letters, paydown letters and
increase letters. Prepare various L.C. Spreadsheets for monitoring purposes.
Coordinate certificates of insurance, prepare monthly and quarterly sales and use
tax returns. Maintain Workman’s Compensation monthly.
April 1990 Carey International, Inc., Washington, D.C.
to Senior Accountant/Collections
January 1995 Coordinate all collections and legal information for services provided in 390
cities from preferred and corporate accounts as well as credit card clients.
Responsible for monitoring accounts receivable, all write-offs, chargebacks to our
international and domestic cities, credit card inquiries, recovery of chargebacks,
and extensive telephone contact with clients and cities for all customer service
problems from rate disputes to service complaints. Administer daily cash activity,
daily banking, corporate American Express card reconciliation, and Group Health
Plan Administrator. Operate as backup for accounts receivable monthly close,
daily system backup of files and special projects as assigned.
Have also worked in Retail PT/FT for Raleigh’s, Franklin Simons, Casual
Corners, Selma’s Fine Jewelry, and Lotties Jewelry Inc. Currently part time at
Macy’s at Mall of the Millenia.
SOFTWARE: System 36, IBM Software, PC Lan System,
Hewlett Packard Hardware and Software,,Lotus 123, Microsoft Office,
Word, Excel, Platinum Software, EDI Software, ECA Software/JD Edwards
AS 400/Fetner Software,Wynn Software,Sema4/Deltek,, Peachtree,
Quickbooks, Access, & Microsoft Axapta ERP
EDUCATION: Montgomery College, Rockville, Maryland
Part-time Student
John F. Kennedy High school, Wheaton, Maryland
Graduate
References available upon request.
References
Diane Cadwallader
Hoover Pumping Systems Inc.
Pompano Beach FL
Controller
Andrea MacDougall
Hoover Pumping Systems Inc.
Pompano Beach FL
Bookkeeper
Kathy Niebel
Consul Tech Enterprises
Miramar FL
VP Human Resources
Frances Stanford
Carey International Inc.
NW Washington DC
International Controller
Selma Starr Hart
Selma’s Fine Jewelry
Davie FL
Lottie Reisler
Lotties Jewelry Inc
Aventura FL
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