Customer Service Representative

BERNALIZA G. HERNANDEZ

Personal Details

Birthdate June 2 1993

Address *** ****** ****** ******

Phone 092********

Mail *********.*********@*****.***

_

Birthplace : Las Piñas

Citizenship : Filipino

Civil Status : Single

Religion : Catholic

Height : 5’3

Weight : 52 kg

Objective

To work in a fulfilling job that will allow me to make a positive contribution to the organization

and to obtain a position that will enable me to utilize my ability to work well with people.

Education

Cavite State University (Bacoor Campus)

BS Psychology

2013 (undergrad)

Datamex Institute of Computer Technology

Office Information Management (OIM)

2009 – 2011

Las Piñas National HigSchool (MAIN)

2005 – 2009

Longos Elementary School

1999 – 2005

Work Experience

Manulife Insurance Company

Secretary

2010 – 2011

Expert Global Solutions

Customer Service Representative

2011 – 2014

Qualification Summary

A patient,dynamic and attentive individual with strong skills in communication possess

an excellent carreer history in customer service expertise for 3 years . The other key

proficiencies include :

• Verbal and written Communication

• Data Entry

• MS office Literate (Word, Excel, Powerpoint)

• Skilled at Customer Service

• Quality assuring skill

• Problem Solving

• Extensive Analysis

References

Ms. Gladys Bongapat

College Instructor (Cvsu Bacoor) 091********

Edgar Adrian Francis Guevara

Team Lead / Operations at Expert Global Solutions 099********

Mike Teves

Team Lead / Operations at Expert Global Solutions 092********

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