Manager Human Resources

Matthew Cortez

*** ** **** *** ******* Grove, IL 60089

Phone: 773-***-**** E-Mail: **********@*****.***

Achievements to Elevate This Position to Greater Success

I’m a positive leader in any position I’ve held in my career path. I’m a personable motivator assisting in the

success my team. My ideas are creative and original with proven results. I thrive “being visible (not shy)” and

pride myself on uniting in advancing common goals of my employer

Accomplishments

Association of Legal Administrators (ALA) November 2010 – September 2014

Meetings and Exhibits Coordinator

Coordinating my entire team in Conference and Events Business Development.

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Excellent phone skills requiring call control times, call efficiency and closure.

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Creating all deliverables of all conference and meeting financials to ALA’s accounting unit and Executive

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Director.

Actively involved in all IT management oversight of meeting and events modules including

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management of ALA’s virtual floor plan for all events as well as principle contact for booth placement.

My excellent and positive attitude with my team generates motivation to bring our ideas to the next

level. All of these traits are major assets in my ability to build beneficial and trusting relationships with

not only my co-workers but also my business partners.

Primary Caregiver November 2009 – August 2010

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I briefly took leave from the workforce to care for my bed-bound mother in New Orleans, Louisiana, to serve as

her live-in primary caregiver, cooking meals, maintaining her living space, managing and administering her

medications, working with hospice nurses and managing structured nightly care until her passing in May 2010.

This experience elevated my ability to make quick, smart decisions. Sometimes there is no time to

hesitate but to act. Now that’s working under pressure.

Treatment for Malignant Kidney Cancer (RCC) June 2008 – Fall 2009

International Association of Defense Counsel (IADC) December 2005 – May 2008

Membership Manager, reporting to the Director of Membership

Collecting biographies of IADC potential members requiring communication with key contacts within the

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candidate firm

I was the only point of contact for membership inquires and was quickly promoted to a membership manager.

Neal Auction House February 2002 – November 2005

Assistant to the Director of Finance

Serving as principal liaison to potential consigners and auction expert appraisers.

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Distribution and vetting of all incoming calls, entering of data related to all cataloged antiques, including

fine American, European and Folk art; antique decoratives such as pottery, fine glass and lighting. I was

the assistant host for all auction preview social gatherings.

Acting as main contact for all auction lot inquiries and, item condition reports, as well as phone bidder

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New Orleans AIDS (NOAIDS) Task Force January 2001 – December 2001

Coordinator of Special Events

Managing volunteers working NOAIDS events. Acting logistics contact for Annual NOAIDS Walk, Dining for

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Life and NOAIDS annual holiday gala “Art Against AIDS”.

Liaising with major television networks and professional sports organizations to procure celebrity auction

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items and appeal for in-kind donations from local restaurants for NOAIDS events.

Serving as radio and television spokesman for all task force events, from local television network news

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shows to radio broadcasts.

Education

University of New Orleans (UNO) October 1984 – May 1986

Classically trained baritone, completing UNO’s non-traditional program of the performing arts.

East St. John High School August 1978 - 1981

Participated in honors curriculum, with more advanced learning geared to college preparation. This system

operated separately from the general curriculum. I graduated 12th in my class of 350 students.

Relevant Professional Skills

10 years of call center customer care (1.800.Holiday – Hotel booking center (promoted to lead and new agent

call mentoring), S.P. Richards Co., American Classic Voyages (cruise line passenger call manager requiring call

trouble shooting for passenger booking and accounting issues)

Highly proficient in Microsoft Suite, Adobe Pro, iMIS & other databases

Advanced training in Microsoft Excel and Word

Adept with PC and Mac operating systems

Available on Request:

- Professional and personal references

- Additional prior work history

- Salary history - $45,000 - $52,000 (negotiable)

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