Customer Service Sales

Bridget Liberty {An individual born with the sales and hospitality gene.}

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** ******* **. ****. • Bradford, ON Canada L3Z 2B, BOX 1334 • 905-***-**** • **************@*******.***

OBJECTIVE

As an individual with strong planning and leadership skills, I look forward to contributing these talents within a dynamic team

and gaining further expertise and professional experience. With the ability to draw from experiences within the hospitality, retail,

administrative and event planning environments, I strive for results through a positive, delivery focused attitude.

SKILLS

• Proficient in computer applications including: Windows, MS Excel, MS Word, MS PowerPoint, MS Outlook,

Chrome, Mozilla Firefox; and social media sites including: Twitter, Facebook, YouTube (FOR USES IN

PROFESSIONAL MARKETING/PR), POS SugarBush 4.0, MIRCOS, Chase/Global Payments

• Effective and above average communicator in both written and oral formats

• Exceptional team member, who works cooperatively with co workers to contribute to the completion of any and all

assigned tasks with accuracy to support growth of the team and business as a whole

• Effective listening, negotiating and critical thinking skills to understand and successfully resolve problems

• Excels in project and risk management through a detail oriented work regimen, effective planning, and completing

progress reports, while staying within timelines to meet goals and deadlines

• Experienced administrative/ office duties including: data entry, photocopying, faxing, answering telephones and

customer inquiries in person, over telephone, and via e mail & composing documents

• Ontario SMART SERVE certified

• Proficient working efficiently independently and excel and passionate about working with people and customer service

RELEVANT EXPERIENCE

09/2014 PRESENT Holland Marsh Wineries

Retail Wine Store Sales, Administration and Communications Manager

• Lead guided informative winery tours for large groups

• Bartending/wine tasting bar pouring & pairing

• Retail sales in large and small quantities/Cashier management

• Management of large Membership directory and office related tasks/filing, phone directory

• Responding professionally to customer reviews

• Expanding customer base and business exposure through network marketing and website updating

04/2011 – 09/2014 The Maid's Cottage, Newmarket, ON Canada

Waitress/Senior staff

• Greeting/seating customers

• Excellent customer service reviews

• Best in day sales record holder

• Trusted without supervision to manage storefront/restaurant and bakery

• Friendly and enthusiastic customer above all else with heavy emphasis on upselling

08/2010 – 06/2011 Milestones Grill and Bar, Newmarket, ON Canada

Hostess

• Customer service/at the table sales, greeting and seating Guests

• Answering Telephones and clerical duties such as managing reservations

• Environment with heavy emphasis on teamwork

12/2007 – 08/2010 Vince’s' Country Market, Sharon, ON Canada

Deli Clerk/Supervisor

• One on one customer service, retail sales and shelf display stocking/facing

• Cleaning and supervising deli area

• Training new part time employees

OTHER WORK EXPERIENCE

09/2013 PRESENT Teen Challenge GTA Women’s Centre

Addictions Counselor (SSW), Intern & Office Admin

• Within the Teen Challenge addictions rehabilitation program, contribute and create programs to facilitate art &

recreation therapy and group counseling and classroom activities

• Assist with office communications and phone correspondence

• Work with development and fundraising team and non profit marketing

• Document management, filing and distribution

• Assist with data entry, team scheduling and organization.

01/2004 – 04/2006 Harmonic Happenings, Newmarket, ON Canada

Prep Cook/Banquet Server

• Friendly customer service

• Represent the company professionally and

• maintaining a professional manner at all times

EDUCATION

2011 – 2014 Seneca College of Liberal Arts, King City, ON Canada

School of Community Services – Social Service Work

DEANS LIST/HONOURS GRADUATE

• Program with heavy emphasis on working with people and in teams

• Businesses administration training involved

2007 – 2011 Sacred Heart C.H.S, Newmarket, ON Canada

Diploma, Graduate with Honours

VOLUNTEER EXPERIENCE

April 2014 Present Cedarview Community Church

Cuba Missions Board Treasurer

• Responsible for managing large quantities of donations

• Manage allocation and distribution of funds

• Responsible for weekly presentation of funds and status of fundraising goals

• Fundraising events and travel planning

June 2011 Jan 2013 Youth Group Administration/Internship Program

• • Create mentor relationships with teens grades 9 12

• Student sign up and trip planning

• Immediate assistant to youth pastor

• Humanitarian trip with Students to Siberia

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