General Manager

GENERAL MANAGER

( QUALIFICATIONS PROFILE

Highly dynamic, motivated, and results-driven professional, with experience

in leading the entire operations encompassing personnel administration,

accounts oversight, regulatory compliance, customer service, and resource

management in different industries. Demonstrate dedication and proven

capability to drive company success and achieve business goals and

objectives. Exemplify competency in directing process and systems

improvement to increase output and leverage profitability. Exhibit

exceptional work ethic, coupled with the ability to work effectively in a

fast-paced and competitive environment. Possess excellent interpersonal,

organizational, and communication skills as well as proficiency with

Microsoft Office Suite (Word, Excel, and PowerPoint). Display wide-ranging

background in sales as well as in directing sales teams.

( AREAS OF EXPERTISE

Customer Service and Relation Negotiation and Problem Resolution

Business Management

System and Process Improvement Team Management and Leadership

Performance Improvement

Territory Management Revenue Growth and Profit Maximization Sales

Management Staff Development

( PROFESSIONAL EXPERIENCE

CANTEEN REFRESHMENT SERVICES-COMPASS GROUP - San Antonio, TX

Customer Service Manager Jul 2008-Present

. Keynoted role in managing the world's largest contract vending and

food service company, which involves managing all aspects of vending,

micro-market and office coffee business in San Antonio and the

surrounding areas.

. Supervise route and technical staff, which include organizing

schedules and scope of work; assisting in the budgeting; and preparing

profit and loss statements.

. Coordinate with the accounting staff to guarantee timely accounts

payable and accounts receivable preparation.

. Provide immediate solution to all service issues and assistance in

performing yearly pricing in each account while maintaining compliance

of operation with DOT standards.

TRAVEL CENTERS OF AMERICA - San Antonio, TX

General Manager May 2007-Nov 2007

. Spearheaded a 24-hour service facility and provided profit and loss

statements and direct reports from 15-20, which included scheduling,

scope of work, and personnel matters.

. Drove sales by efficiently resolving all customer service complaints.

. Capitalized on industry expertise in providing consult on technical

aspects of repairs and in controlling inventory and shrink.

. Complied with the associated regulations and DOT standards in

servicing vehicles by employing working knowledge of the Federal Motor

Carrier Safety Act (FMCSA).

STAR SHUTTLE AND CHARTER - San Antonio, TX

Fleet Manager May 2006-Mar 2007

. Oversaw the entire business activities, while supervising 1 assistant

fleet manager, 2 supervisors, 8 mechanics, and administrative staff

and service agents totaling to 30.

. Managed 30 motor coaches, 5 minibuses, 4 15-passenger vans, 2 stretch

limousines, and 8 school buses.

. Initiated the conversion of DOT records from manual to electronic by

setting up existing software to accomplish goal and pass the DOT

audit.

NTB, TIRE KINGDOM AAMCO TRANSMISSIONS - San Antonio, TX

Automotive Consultant Sep 2005-May 2006

. Rendered comprehensive training to improve customer service in

automotive repair and maintenance operations.

PEP BOYS AUTO - San Antonio, TX

Service Manager Jan 2005-Sep 2005

. Handled daily operation of the highest volume service center, which

included personnel management, hiring, training, and counseling

actions.

. Strategically managed costs and maximized the use of assets to

guarantee greatest return on investment.

. Earned appointment as an area training manager (ATM).

. Optimized sales and ensured high level of performance within the

department.

Duke City Brakes - Albuquerque

President Aug 1994-Nov 2004

. Took responsibility for the entire business operation and oversaw every

facet of the companies.

. Held accountable for business acquisition, planning, strategy, sales,

customer service, profit and loss, company-wide policy and procedure,

administration, as well as the hiring, training, and development of

personnel.

. Closely worked with banker, attorney, and insurance professionals in

the acquisition of commercial real estate for development and leasing

of several locations.

( EARLIER CAREER

Site Logistics-Planner-Buyer-Traffic INTEL CORPORATION - Albuquerque, NM

Flightline Refueling Operator NEW MEXICO AIR NATIONAL GUARD -

Albuquerque, NM

Contact this candidate