Customer Service Sales

David L. Ditman

** ***** *****

Richmond Hill, Georgia 31324

Telephone: 912-***-****

Email: *********@*****.***

KEY SKILL AREA

Customer service Strictly adhere to schedules Interpersonal Skills/ Multi-Tasking

Attention to detail Strong organizational skills Proficient in Word and Excel

Goal oriented Collaborative at all levels Developed new sales territory

EDUCATION

Indiana University – Bloomington, Indiana

Bachelor of Arts – General Studies June 2004

Associate of Arts – General Studies March 2003

Bachelor of Arts – Political Science December 1987

PROFESSIONAL EXPERIENCE

Sales – JC Lewis Ford 2013- Present

Assist customers with vehicle selection

Assess customers financial situation in selecting properly priced vehicle

Take credit information, send to route one and collect all documentation for finance

Follow up and provide customers with information to assist in their decision

Maintain communication with individuals of all levels when/if documentation problems arise

Network Clerk – State of Indiana 1995 - 2013

Maintained Novell and Microsoft Network

Designed individual networks not on Lan/Wan

Set permissions to protect data integrity

Maintained backup and recovery data

Mortgage Originator – United Companies Lending, Indianapolis, Indiana 1993 - 1995

Coordinator with construction companies and residential customers needing a first or second mortgage

Followed project until completion allocating funds from escrow account as project progressed

Presentations to standard mortgage companies to originate non-conforming mortgages

Assessed customer needs and suggested particular loan products

SKILLS AND CERTIFICATION

CCENT (Cisco certified)

Microsoft Office Specialist Certification – Word (October 2011) and Excel (November 2011)

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