Customer Service Representative

Mina Rezk

** ***** ********, *** ***

Ottawa, Ontario

****.****@*****.***

613-***-****

EDUCATION:

**** - **** ********** ** ******, Honors Bachelor of Science Specialization in

Human Kinetics with minor in Business Administration

2013 - 2014 University of Ottawa, Master of Sport Management

SKILLS:

- Work well with others

- Ability to work under pressure

- Excellent communication skills

- Very cooperative and a team player

- Fluent in comprehension, writing and reading of English and French

- Highly organized, flexible and innovative

- Punctual and always professional when dealing with others

R ESEARCH PROJECT

Sept 2012- April 2013 Honors Project

Sponsorship and Gatorade: A case analysis of their sponsorship mix:

This paper looked at the different beverage sponsors within the

MLS and compared and highlighted future opportunities

S PECIAL P ROJECT S

Sept 2013- Dec 2013 Live Streaming

Working with Rogers Sportsnet, asked to analyze live streaming

consumption of sports. Looked at competitors, the value of live

streaming and ways to monetize live streaming. Also analyzed

cord-cutting trends.

Sept 2013- Dec 2013 2015 FIFA Women’s World Cup: Outdoor Marketing Plan

Asked to make a creative outdoor marketing campaign for the

Women’s FIFA World Cup 2015 in Ottawa in order to increase

ticket sales and awareness of the event.

CONSULTANT

Oct 2013-May 2014 Golf Association of Ontario

With a group of 4 students, we are currently hired by the Golf

Association of Ontario to look at their membership model and offer

recommendations in order to increase membership and overall

revenue.

Internship

May 2014-Aug 2014 Ottawa Fury FC

Hired as an Operations Intern with the Ottawa Fury FC. My role was

to assist the Director of Operations with both the NASL professional

soccer team and the W-League women’s team. My tasks included,

booking hotels, ordering equipment/apparel for both teams and Fury

staff, organize invoices, and assist with marketing/partnership

efforts.

WORK EXPERIENCE

July 2014- Present Customer Service Representative

National Bank, Ottawa, Ontario

- Perform basic transactions for clients. Inform about products and

cross-sell different services offered by the bank, count cash and

balance.

Mai 2011- July 2014 Sales Associate

Wind Mobile, Ottawa, Ontario

- Create customer relation, inform about products and services that

are currently offered, count cash and inventory and close sale.

July 2012- Sept 2013 Market Assistant

Soccer in Motion, Ottawa, Ontario

- Make innovative marketing plans, advertise within the

newspaper, and meet on a monthly basis. Connect with other

business professionals in the area and create promising

partnerships.

REFERENCES: Available upon request

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