Customer Service Manager

Heather Mayes

*** ******* ***** ******** *, Warrenton Mo 63383

Cell: 636-***-****

***************@*****.***

Professional Summary

Customer service professional dedicated to effective team management and

customer satisfaction. Exceptional customer care professional who addresses

inquiries and resolves problems as they arise.

Skills

. Excellent time management skills

. Effective problem solver

. Effective workflow management

. Customer focused

. Microsoft Outlook, Word and Excel

. Inventory Control

. Exceptional telephone etiquette

. Dedicated team player

. Accustomed to shift work

. Skilled up seller

. Fast and efficient service worker

. Multi-tasker

. Quick learner

Work History

Team Leader 02/2009 to 11/2010

Hardees- New Florence, MO

I ran my own shifts and was in charge of anything that needed to be done

that day and everyone on the shift. I kept everyone busy and inline as well

as made sure the customers were happy.

Assistant Manager, 02/2011 to 07/2014

Jack in the Box- Warrenton, MO

I knew anything and everything there was to know about running the store. I

was the assistant to the store manager. I ran the store on the days he was

off. Assisted him on the days he was there. Bank deposits, truck orders,

schedules, food safety audits, daily paperwork. Interviews and hiring new

people to the team. As well as training the new employees.

Assistant Manager, 07/2014 to Current

Jamaican Me Tan- Warrenton, MO

I either open the salon or close the salon about 35 hours a week. New

customer paper work, filing, cleaning the beds and keeping the salon clean,

inventory and advertising.

Education

High School Diploma: 2011

Montgomery County R-II High school- Montgomery County, MO

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