Customer Service Management

Lataya Murphy

Contractor/Staff Accountant - The Wills Group

Waldorf, MD

********@*******.*** - 240-***-****

WORK EXPERIENCE

Contractor/Staff Accountant

The Wills Group - La Plata, MD - September 2014 to Present

Prepare Monthly General Ledger Account Reconciliations for Month-End close of Books

• System implementation and testing

• Testing old system and new system financial reports for accuracy

• Operating revenue and expense variance analysis

Contractor/Accounting

DC Tax Office and Revenue - Washington, DC - August 2014 to September 2014

Reviews accounts receivable and credit balances for validity as part of year end closing activity.

• Records RAA financial transactions and activities, compiles data and forwards concise reports to

management officials.

• Independently performs research sufficient to provide concise graphical, oral, or written summarization

reports to management concerning conclusions and recommendations for action.

• Reconciles revenue between the System of Accounting and Reporting (SOAR/R*STARS) and the Integrated

Tax System (ITS) and bank.

• Monitors and adheres to organizational controls that ensure the protection and confidentiality of taxpayer

information, as required by law, and to internal controls for business processes to prevent fraud, waste and

abuse.

• Prepares and interprets accounting reports, including identification of trends and/or deviations from standards

and plans.

Federal Reserve Accountant

State Department Federal Credit Union - Alexandria, VA - August 2010 to August 2014

Reconcile Federal Reserve Bank Statements and other bank statements as assigned

• Accounts Receivable review, reconciliation, and Interest Accrual for business loans

• Prepares assigned income, expense, and budget schedules for Chief Financial Officer including assistance

in the NCUA Call Report

• Operating revenue and expense variance analysis

• Prepare loan and share analysis as supplement to the Monthly Financial Balance Sheet

• Prepare Monthly General Ledger Account Reconciliations for Month-End close of Books

• Posting and preparation of journal entries and recurring journal entries

• Records and reconciles mortgage servicing general ledger accounts including new mortgage loans, accrued

interest on escrow accounts, mortgage payments

• Reviews and maintains outstanding corporate checks, money orders, and travelers checks including stop

payments, voids, and return check payments

Staff Accountant I

State Department Federal Credit Union - August 2010 to June 2012

Responsible for all aspects of Accounts Payable such as reviewing vendor invoices, working closely with other

departments, and matching purchase orders to invoices as necessary

• Accountable for all aspects of Debit Card/ATM reconciliation such as verifying ATM change funds for all twenty

eight sites, preparing necessary member adjustments, and reconciling unposted ATM accounts to General

ledger by clearing outstanding transactions

• Balances assigned assets, liabilities, equity, and income and expense accounts with the Integrated General

Ledger

• Maintains vendor information and tax database in an Accounts Payable application; Prepares and files IRS

forms 1099-Miscellaneous

• Performs weekly reconciliation of the Suntrust Bank Statement

• Verifies wires through the Federal Reserve utilizing the Wirex system

MSA II/ Debit Card Representative

NASA Federal Credit Union - Upper Marlboro, MD - April 2008 to August 2010

Director of six Co-op share branching kiosk terminals and with included responsibilities such as

troubleshooting, maintenance, and balancing of machines

• Dissect data to track and report accurate monthly statistics to senior management such as monthly board

reports.

• Complete monthly general ledger reconciliations for Finance Department

• Assist Return Item Analyst with Federal Reserve cash letters, return items, and member account adjustments

• Processing Visa Check Card and ATM card Fraud disputes while maintaining accurate logging records

Collections Coordinator

DVA Federal Credit - Union, WA - October 2006 to April 2008

Evaluated and Scrutinized delinquent account reports daily

• Charged-off Visa Credit Cards, Consumer loans, and posted to appropriate general ledger accounts

• Collaborated with third party collection agency organizations and ensured DVA was protected from future

losses; Successfully lowered DVA's delinquency rate

• Prepare monthly Board Reports (Board of Directors) and aided Finance Manager in Preparing Quarterly

National Credit Union Association Call Reports

Member Service Representative

State Department Federal Credit Union - Alexandria, VA - October 2005 to October 2006

Successfully Achieved established productivity and call handling goals based upon monthly and quarterly

targets

• Evaluated and counseled members on specific concerns; suggested appropriate alternatives, sold credit

union products, and handle supervisory calls while providing excellent customer service

EDUCATION

Master of Science in Management

University of Maryland University College

Bachelor of Science in Accounting

University of Maryland University College

2012

ADDITIONAL INFORMATION

• CPA candidate(120 credit hours earned, Master's Degree in progress to reach 150 credit hours)

• Intermediate level Microsoft Excel; Use of Peachtree, QuickBooks, Microsoft Office, Microsoft Dynamics

• Prompt learner and adapter to new software and technologies

• Exceptional time management and organization skills

• Progressive accounting experience and utilizing reasoned judgment

• Dedicated and self-motivated team player with ability to work independently

• Detailed oriented professional

• Excellent written and oral communication skills

Contact this candidate