Outstanding customer service and collection agent

********@***.***

321-***-****

Janine joseph

ACCOMPLISHME Dynamic professional with a background in Customer Service and Collections. Seeking a

NTS position that will challenge and utilize my education, experience and potential. Good public

relations talent, and the ability to provide excellent customer support. Personable and outgoing,

comfortable making decisions and communicating with people from diverse backgrounds,

occupations and cultures. Work well alongside others in a team setting. Follows directives and

capable of making decisions on my own. Maintained a passing Quality assurance score

month over month. Learned new systems when introduced. Earned a monthly bonus

based on dollars collected.

Professional and punctual

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SKILLS &

ABILITIES Great communicator and detail oriented

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Basic computer knowledge including Microsoft Office

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Team player with leadership qualities

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Sales and inventory

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PROFESSIONAL MORTGAGE COLLECTOR, TEMPUS RESORTS/DIAMOND RESORTS

INTERNATIONAL

EXPERIENCE

October 2011 – Current

Responsible for collection on defaulted loans. Review and research accounts to ensure

proper recover procedures have been completed utilizing proper support documentation on all

accounts. Inform customers of necessary actions and strategies for debt repayment based on the

customer financial situation.

COLLECTIONS MANAGER, NATIONAL FINANCIAL SYSTEMS

10/2002 – 11/2008

Create monthly employee schedules. Conduct interviews of potential new hires.

Assisted agents with escalated calls resulting in clients settling delinquent accounts.

Researched lost and wrongly categorized payments for major credit card companies.

Maintained a monthly, quarterly and yearly unit goal.

COPY CENTER MANAGER, STAPLES

11/2000 4/2002

Created weekly schedules for employees based on department productivity needs.

Finalized customer’s orders to be sent to vendors for processing. Ordered supplies

and materials necessary to maintain and run and efficient copy and print center.

Conducted employee education classes on new services and products.

CLARA BARTON HIGH SCHOOL OF NURSING BROOKLYN, NY

EDUCATION

High school Diploma 1990

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