Customer Service Medical

Larry Holmes, Jr., RCMA

**** ****** **. #***

San Antonio, TX 78223

210-***-****

**************@*****.***

Objective

I aspire to become a viable contributor, positive motivator and leader within a successful and flourishing company by

utilizing my qualifications and training.

Qualifications

• Banking call center experience

• Stocking and Inventory experience

• Extensive medical background in: Medical coding and abstracting procedures, medical and legal aspects of

health information, releasing patient information in accordance with applicable laws; organize, analyze and

evaluate health record content for completeness and accuracy,

• Extensive background in Food Service including food preparation, sanitation, and general customer service

• Medical coding and abstracting procedures

• Excellent typing skills

• The ability to accurately and effectively communicate information to customers & co-workers

Education

02/2010-05/2011 Kaplan College San Antonio, TX

Assoc. of Applied Science-Health Information Technology

4/2009-01/2010 Kaplan College San Antonio, TX

Medical Assistant Program

Experience

08/2014-Present Xerox, Inc./MMC Group San Antonio, TX

Customer Service Professional

• Assist Unemployment/Child Support/Social Security recipients w/ their financial banking needs

• Research accounts for various reasons

• Close/Suspend/Reissue government issued debit cards

• Dispute unauthorized transactions for recipients

• Add Representative Payees to Benefit Recipients’ accounts when necessary

• Make updates to account by using KBG, IDology, and Experian platforms

04/2014-07/2014 Sonic’s Drive In San Antonio, TX

Maintenance

• Grounds keeping

• Daily powerwashing

• Garbage/debris collection

• Inventory and stocking

• Basic Handiwork

03/2014-04/2014 IDEA Public Schools San Antonio, TX

Custodian/Janitorial Staff

• Maintenance

• Handiwork

• Waxing and Buffing floors

• Basic electrical work

• Groundskeeping

• Safety and Sanitation

10/2013-03/2014 Wendy’s Corp. San Antonio, TX

Crew Member

• Customer service

• Cashiering and Tendering money

• Food Preparation and Assembly

• Maintenance including mopping, sweeping, and deep cleaning kitchen appliances

• Safety and Sanitation

03/2013-08/2013 Atento/BBVA Compass San Antonio, TX

Customer Service/PC Banking Representative

• Assisted customers with all of their financial banking needs

• Activated/De-activated/Re-ordered debit cards for customers

• Troubleshooting technical issues with PCs and Apple computers

• Account research, whenever necessary

• Account maintenance such as address changes, email and telephone number updates

• Payment and Transfer troubleshooting for Bill Pay and Pay People features of BBVA Compass

08/2012-01/2013 MCNA Dental San Antonio, TX

Member Services Representative

• Assisting Medicaid/Medicare members with various needs

• Setting up first-time visits at the different locations for the members

• Customer service

• Give detailed explanations of the covered benefits to providers as well as members

05/2012-06/2012 Volt Workforce Solutions San Antonio, TX

Tier 1 Technical Support Advisor

• Provide excellent customer service to Apple customers

• Tier 1 technical support

• Troubleshoot basic OS issues

• Capturing defective hardware

02/2012-05/2012 Whataburger San Antonio, TX

Crew Member

• Food Preparation

• Dishwashing

• Light maintenance

05/2011-09/2011 Centralized Showing Services San Antonio, TX

Customer Service Representative

• Providing quick and friendly customer service to our clients

• Setting appointments for Agents

• Giving/receiving sensitive information pertaining to property listings

08/2010-05/2011 Kaplan College San Antonio, TX

Work Study

• Fax

• File

• Answer phones

• Help set up job fairs

• Cold calling for prospective job leads

• Help set up student activities

• Help with mail outs

• Follow up calls to alumni

• Other duties as assigned by student services department

12/2008-2/2009 Bill Miller‘s BBQ San Antonio, TX

Cook

• Preparing morning breakfast line

• Food preparation

• Inventory/stocking

• Dishwashing

• Light maintenance

2/2008-11/2008 Denny‘s San Antonio, TX

Dishwasher/Busboy

• Wash and sanitize dishes

• Clear empty tables of dirty dishes

• Inventory/stocking

• Light maintenance

Contact this candidate