Customer Service Registered Nurse

CINDY L. WILLIS, RN

*********@*****.***

*** **** ****

Wills Point, Texas 75169 903-***-****

At this point in my career, I require a challenging position, which allows me to fully utilize my skills as an

RN.

Experience:

Urgent Care RN/Coordinator 2008-present

Lake Pointe Medical Center, Rowlett, Teas

• Served as operational supervisor to doctors, nurses, lab-techs, x-ray techs, med. techs,

and registration clerks.

• Responsible for scheduling experienced and adequate staff to cover monthly schedule.

• Interview, train, hire, and perform yearly evaluations on staff.

• Scheduled regular shifts as charge nurse, setting examples for excellent customer service

• Evaluate, monitor, and resolve patient/family/staff complaints.

• Created policies and procedures to accommodate growth of the clinic in a growing and

competitive community.

• Ordering of supplies while using cost effective measures.

• Published health related articles in the hospital and local newspapers frequently.

• Created a circle of ethics with the marketing department that increased sales with local

businesses in the community.

Staff RN/ER/Day Surgery 2001-2008

Baylor Medical Center, Garland, Texas

• Performed proficiently in Triage, Fast-Track, major and minor Emergency Units, Pre-

Registration, Pre-Op., and Recovery Units.

• Identify and initiate proper treatment to all ages upon presentation to unit.

• Supervised nursing assistants and students with patient care procedures.

• Performed chart audits for specific criteria daily.

• Responsible for patient call backs to maintain excellent customer satisfaction scores.

Staff RN/Assistant Manager/Womens Center 1997-2005

Tenet-Doctors and Lake Pointe

• Assistant Manager OB Clinic.

• Proficient staff nurse in all areas of Woman’s Services Unit which included; Nursery,

Post-Partum, Sick Nursery, and assisted in L & D with deliveries as needed.

• Provider of quality nursing care in Day Surgery and Recovery Units.

License/Certificates:

Registered Nurse for State of Texas

Basic Life Support

Advanced Cardiac Life Support

Courses in Selecting and Maintaining Talented Staff

Leadership Academy Certificate

Numerous awards as Acknowledged Champion for Extraordinary Services

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