Customer Service Quality Assurance
Resume:
Jabari D. Moore
Madison FL, 32340
*************@*****.***
Profile Summary
Highly efficient, detail oriented, hands on professional with employment experience in
one of law enforcement’s most admired defense authorities. Excelled in managing
multiple projects with superior organization, problem resolution and follow-through
capabilities. Possess strong ability to develop effective operational efficiencies and ensure
customer satisfaction with superb analytical, written, oral communication and presentation
skills.
Areas of Specialty
Operations
• Quality Assurance
• Project Management
• Customer Service
Education
Bachelor of Science Criminal Justice
(Minor: Political Science)
Florida A&M University, Tallahassee, Florida
• Student of College of Arts and Management Productions
August, 2005 - May, 2009
Experience
FL Department of Corrections, Tallahassee, Florida
December, 2005- December, 2012
Engineering Clerk Specialist
• Responsible for solving daily quality assurance issues, team development
and achieving results in the areas of cost, quality, safety and service to customers.
• Responsible for communicating and/or interpreting overall organizational
directives and applying them to team and individual objectives.
• Supervise and oversee the day-to-day operations of a group of non-union
employees to assure a smooth workflow.
• Monitor and review the progress and accuracy of assigned work.
• Resident expert in implementation and maintenance of archival records.
• Electronic formatting and information technology
• Data retrieval from large system database
• Scanning and documenting archival data
Community Service Activities
Youth Counselor at Genesis Missionary Baptist Church, Madison, FL
Volunteered at The Shelter, Tallahassee, FL
Advocated politically at the county level, Madison, FL
Volunteered at the Senior Citizens Counsel of Madison County Inc, Madison, FL
Delivered meals to homebound individuals, Madison, FL
Contact this candidate