Manager Project

Tra’Mel Harrell 210-***-****

**** ***** ***.

Dallas, TX 75235 *************@*****.***

OBJECTIVE

To further my career with a growth-oriented institution that will allow me to utilize my experience and

knowledge as a technology manager.

EDUCATION

Cisco

(Certified Video Network Specialist) (in progress)

Dell

Certified Desktop Technician

Certified Laptop Technician

Certified Printer Technician

Google

Google Certified Educator (2014)

Fort Hays State University of Kansas

Masters of Instructional Technology (2014)

ITIL v3 Foundation Certification (2014)

University of Missouri- St. Louis

Chancellor’s Microcomputer IT Certificate (2010)

Southern Illinois University of Carbondale

Bachelors of Applied Science Degree in Electronic Systems (2006)

Southwestern Illinois College Belleville, Illinois

Associate of Applied Science degree in Microcomputer Electronics (2002)

TECHNICAL EXPERTISE

• Platforms: Mac OS 7 - OSX, Windows 9x/NT/2000/XP/Vista/Windows 7, Linux, Android, and

Apple IOS

• Applications: MS Office 97-2013, Microsoft Office 365, MS Lync, Google Apps, SMART Board

Technology, Black Board, Crestron, SQL, Skype, Cisco Telepresence and VMware

• Hardware: Lenovo, Hewlett Packard, Sony, Apple, Dell, IBM, Audia Bi-amps, Extron, Kraemer,

Polycom, Crestron, and Cisco-Tanberg

• Tools: Symantec ( Altiris, Ghost, and Backup Exec), SCCM, Kaseya, TCP/IP and VPN

WORK EXPERIENCE

Peabody Energy- Saint Louis, Missouri

Lead Global Video/Desktop Engineer April 2014 to Present

• Manage/support Telepresence Management Suite (TMS)

• Provide technical support to over 8000 users inside/outside of U.S.

• Assist executive level users with Tandberg video equipment

• Assist with implementing companywide Cisco IP Phone integration/installation

• Conducts training for A/V usage in Peabody Energy’s boardrooms

• Supervise and provide support for SMART Technology in Peabody Energy’s Training rooms

• Provide walk-up and over the phone support for any company user

• Deploy/Install company computers using Symantec Altiris

• Install/Troubleshoot A/V equipment including Extron, Kramer, Crestron, and etc.

The Teaching Center of Washington University- Saint Louis, Missouri

Computer /Classroom Support Specialist May 2008 to April 2014

• Project Manager of multimedia renovations for Washington University's Pooled Classrooms

• Manage student workers for IT- A/V projects and office duties

• Manages and maintains end user support services for faculty, staff, and students

• Support and maintain Windows 2008 and 2012 server for office and classroom computer systems

• Conducts training for faculty and staff on the use of multimedia technology

• Supervise and provide support for SMART Technology classrooms

• Manage Active Learning Classroom with over 75 dedicated laptops for classroom usage

• Assist faculty with development, design, and implementation of instructional technology

• Provide multimedia training and on call support for university faculty

• Assist in annual IT budget activities for expense, capital, and resource planning

• Evaluate and recommend new innovative technologies to Washington University’s Classroom

Monitoring Committee

PT Program of Washington University School of Medicine Saint Louis, Missouri

Instructional Media/ Computer Support Technician September 2006 to May 2008

• Supervise Audio/Visual technology assistants

• IT Liaison between faculty, students, and vendors

• Maintain and Install IDX and Allscript software components for PT clinic

• Managed and upgraded educational Audio/Visual technology in classrooms

• Maintained Computer and Audio/Visual equipment databases

• Provided technical support for Windows and Blackberry mobile devices

• Installed and upgraded computer systems in the department

• Provided technical support for all software and hardware issues

Bits and Bytes Training Center, Belleville, Illinois

Educational Technology Instructor June 2005 to August 2007

• Instructing students how to use and maintain computers for educational growth

• Troubleshooting and maintaining classroom computers

• Researched and implemented new educational programs

• Monitoring students’ learning progress

• Created and developed curriculum for the technology center

Southern Illinois University of Carbondale, Carbondale, Illinois

Audio Lab Manager January 2006 to May 2006

• Troubleshoot Apple computers and audio software

• Provide technical information to users of the audio lab

• Keep inventory on all computer and audio equipment

Convergys (SBC Communications), St. Louis, Missouri

Lead Help-Desk Support Specialist September 2002 to August 2004

• Assist customers with DSL installation, setting up email accounts, and technical questions

• Preventive Maintenance-Diagnostic and Virus Detection Software, and Cleaning

• Communication hardware/software configuration for the Internet

• Enter customer trouble tickets into SBC Global database

• Responsible for interfacing with the customer on a daily basis and resolving any customer

KPLR-TV, WB-11, St. Louis, Missouri

Information Systems Assistant February 2002 to August 2002

• Troubleshoot/Diagnosed and Repaired Desktop Computers

• Upgraded/Installed PC Devices and Software Drivers

• Installed Hard Disk Drives and Operating Systems

• Preventive Maintenance-Diagnostic and Virus Detection Software, and Cleaning

• Monitored Server activity and performed maintenance on Windows 2000 Server

• Acted as Network Manager during Network Manager's absence

Radio Shack, Fairview Heights, Illinois

Lead Sales Support September 1999 to February 2002

• Directed and managed inventory control, shipping, and receiving

• Remodeling, merchandising, and annual inventory of home and district stores

• Developed and maintained strong, loyal customer base

• Maintained cleanliness of Radio Shack district stores

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