Customer Service Sales
Resume:
MICHELLE T. VO
Houston, TX 77089
******@*****.***
EXPERIENCE
NRG HOME SERVICES 04/13 – 09/13
Customer Service Rep
Process payments over the phone from installers, technicians and customers
Distribute unassigned work to the appropriate department
Tasks include setting appointments for service and installation requests, reschedule and/or assign jobs to HVAC technician, plumbers and electricians
Upon completion of service call, follow up with customer to ensure service request was completed to their satisfactory
SAKS FIFTH AVENUE 05/08 - 04/13
Sales Associate/DVF Brand Ambassador
Assist customers with their needs and make relevant merchandise suggestions
Stay current on new fashion trends and promotions to influence customers buying decisions
Create a clientele book for upcoming events and shopping appointments
Provide exceptional customer service and interaction to maximize selling opportunities and customer retention
Develop and maintain knowledge of all merchandise and effectively share with clients and other associates
Communicate sales and productivity goals, customer feedback and inventory concerns to corporate offices
Ensure merchandise is adequately stocked and properly merchandised on the selling floor
Other responsibilities include the acquisition of new credit accounts, the achievement of statistical goals and some department maintenance
THEORY 06/07 - 02/08
Sales Associate/Key Holder
Participate in merchandise handling: replenishment, fitting room, and receiving shipment
Assess needs of the customer and provide appropriate service and expertise
Maintain daily sales goals
Consistently helping customers and creating client profile for new products and promotions
Perform opening and closing procedures (i.e., cash count, closing deposits, etc.)
Support and ensure all shipment receiving and processing procedures are up to par
BANANA REPUBLIC 10/06 - 02/08
Sales/Sales Support
Responsible for generating sales by engaging and connecting with customers
Utilize product knowledge to educate and inform customer to maximize selling potential
Process transactions efficiently and accurately according to policies
MCI COMMUNICATIONS 05/95 - 12/06
Telemarketing Sales Representative/Pacesetter
Lead marketing sales team
Quickly build rapport with customers to market and sell MCI products and services
Conducted modules to maximize selling growth
Maintain accurate research and problem solving for customer account retention
Ensure controls for compliance with all internal and external reporting requirements
Provide consistent quality high level customer service to ensure standard of excellence
Representative duties, clearing account discrepancies and to implement resolution on every call
Process sales orders, including research and resolution on all incomplete orders
Capture all pertinent information necessary for accurate account processing
JACKSON HEWITT 12/01 - 04/02
Tax Preparer
Processed individual or business tax returns
Assisted customers with tax preparation needs
SKILLS
Computer:
Windows operating systems including 95/98/2000PRO/ME
MS Office applications: Excel, Word, PowerPoint, Internet Explorer, Windows NT
MCI Office Applications: Obus, SystemOne, SmartCall, Siebel
Personal:
Leadership abilities; works well under no supervision
Can easily adapt to quick-changing environments
Effective time management: efficient in working under constraints and deadlines
EDUCATION
GED Testing Center Tucson, AZ
Austin Community College 05/07 -01/08
General Studies
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