Sales Manager

CHRISTOPHER E. SPRAUVE

**** *. ******** #***, *******, IL 60610

Mobile 312-***-****

Email *******************@***.***

LinkedIn www.linkedin.com/in/christophersprauve/

EXECUTIVE SUMMARY

Global Business Operations Executive with over 15 years of comprehensive

leadership experience including Human Resources project management,

stakeholder buy-in, team building and motivation, hiring and retention, new

technology innovation, process development, leadership, risk management,

labor relations, conflict resolution and change management.

< Have managed several large-scale initiatives ranging from $100K to $4M,

leveraging Project Management, Cultural Leadership, Cloud Computing, Six

Sigma Green Belt and industry leading best practices.

< Proven track record of successful large scale deployments, resulting in

improved delivery times, stakeholder buy-in, reduced operating costs and

improved service levels.

CORE COMPETENCIES INCLUDE:

Six Sigma Green Belt Human Resources Operations Management

Project Management Education/Training Corporate Communications

Best Practices Administration Global Vendor Management

Large Scale Deployments Change Management Cloud Computing

Strategic Planning Labor Relations Process Performance Analysis

PROFESSIONAL EXPERIENCE

HERTZ Incorporated CHICAGO, IL

Present

LOCATION MANAGER II O'Hare International

Responsible for the day-to-day operations of Hertz's number one

location in revenue, and learning the most successful side of the

operations "hands on". Oversees all of the personnel and

operational functions of an airport location including the

management of a unionized workforce, delivering quality customer

service, increasing sales and revenue, scheduling adequate staff

coverage, handling customer issues and requests, and training new

personnel. Empowered to make quick decisions independently and

responsible for rental fleet management, staff courtesy KPI's,

daily and hourly reservations and return counts as well as vehicle

make and model availability and preventative maintenance schedules.

AT&T AdWorks CHICAGO, IL

2008-2011

AT&T AdWorks is a digital media group within AT&T. Utilizing the

inherent strengths of the world's largest telecommunications

company and its superior data advantage, AT&T AdWorks connects

advertisers with their audiences across online, mobile and TV

platforms.

ASSOCIATE DIRECTOR BUSINESS OPERATIONS

Promoted to manage integration of several sales business units into

new start up media advertising group, while implementing Salesforce

CRM. Oversee IT functions including data management, vendor

relationships, technical support, application development, sales

lifecycle including product and sales analytics.

NOTABLE ACCOMPLISHMENTS:

. Transitioned sales operations from multiplatform users to

Salesforce CRM and was System Administrator.

. Reduced manual process and printed documents by 50%

resulting in an 80% increase in data updates speeds and real

time performance analytics.

. Developed phone/online Lead Management for Salesforce, which

improved lead distribution and customer call backs by 90%.

AT&T Advertising Solutions (Now YP) CHICAGO, IL

2006-

2008

YP is North America's largest local search, media and advertising company

(formerly AT&T Interactive and AT&T Advertising Solutions).

CHRISTOPHER E. SPRAUVE

INSIDE SALES MANAGER

Reporting to the Director of Operations was promoted to assume management

of new business sales support manager and clerical staff associates.

Search out and identify database vendors and establish and coordinate as

necessary polices and procedures for new organization.

NOTABLE ACCOMPLISHMENTS:

. Developed and published sales operations manuals for new business

unit.

. Provided effective leads and sales support management to surpass

Year 1 $60m goal, resulting in the incorporation of a new digital

media sales team.

. Established a central sales support operations responsible for over

30 sales managers throughout the United States.

. Worked with outside vendors, agencies and IT and developed external

access to Salesforce CRM.

. Provided career development to support team resulting in their

promotion to management with 12 months of start up.

United Airlines, CHICAGO, IL

2001-2006

United Airlines is a major U.S. airline headquartered in Chicago,

IL United is a founding member of the Star Alliance, the largest

airline alliance in the world, and offers connections to over 1,000

destinations in over 170 countries on six continents

PROJECT MANAGER AIRPORT OPERATIONS

Promoted to United Airlines World Headquarters, to assume the

global review and improvement of both customer experience and

performance at airport baggage service offices. Responsibility

included improvement of airline Mishandled Baggage Trend Analysis

performance, reduce customer claims for missing items and expedite

the return of delayed items.

NOTABLE ACCOMPLISHMENTS:

. Launched a Quality Assurance Representative program for over

220+ airport offices worldwide.

. Designed an "auto-charge" logic based on "touch-a-bag-scan-a-

bag" methodology which streamlined the baggage handling

process and reduced manpower used for charge determination by

75% by Year 2.

. Championed a new Baggage Delivery vendor to track delivery

expenses, resulting in over $2m savings in Year 1.

. Implemented a global baggage tracing platform SITA

WorldTracer Management, which decreased the length of time

for returned items from non United carriers by almost 70%.

. Developed the first STAR Alliance Common Baggage Service

Facility in North America.

SUPERVISOR AIRPORT OPERATIONS (Ontario, CA)

1997-2001

Promoted to Supervisor of Airport Operations and reporting directly

to the General Manager, was responsible for leading, directing,

scheduling and operations of 125 labor represented employees.

Ensure that customer satisfaction remained at 90% or greater.

NOTABLE ACCOMPLISHMENTS:

. Project Manager for facility relocation to new terminal

facility which came in at $250,000 under budget or a 45%

savings.

. Cross trained employees so that manpower could be manipulated

to the needs of the operations.

. Allocated 747 aircraft resource for local tours during new

terminal launch.

. Created business plan that added "red eye" service to Chicago

that increased United's Ontario market share by 25%.

EDUCATION & ACHIEVEMENTS

MBA, Marketing 2006

University of Phoenix (Chicago Loop

Campus) Chicago, IL

BS, Business/Aviation Administration 1986

Indiana State University Terre Haute, IN

* Leadership Excellence Award, United Airlines North America

Division West Region (Los Angeles, CA)

* Outstanding Achievement Award, United Airlines Latin America

Division (Miami, FL)

* Outstanding Achievement Award, United Airlines New Terminal

Relocation (Ontario, CA))

* President's Club Award Outstanding Sales Performance, AT&T

Inc. Advertising Solutions (Chicago, IL)

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