Customer Service Management
Resume:
Christel Renee Helem
PO Box ***
McAlester, Ok **502
Phone:
Email:*******@*******.***
OBJECTIVE: To acquire a responsible position that utilizes the education, skills, and
experience acquired to the fullest extent; and to add value in Business Administration.
EDUCATION
University of Central Oklahoma-Edmond, OK
Bachelors of Science
Major: General Studies
Minor: Finance, Business Administration
CERTIFICATIONS
Certified Procurement Officer
State of Oklahoma
SKILLS
General PC proficiency: Microsoft Office (Word, Excel, Access, PowerPoint,
Outlook), ERP, GSP, ABI, BlueCherry 6, EDITRADE, NAFTA, GATT, Oracle
Financials 11i, PeopleSoft Financials 7.02 & 8.4, ten key, alphanumeric, copy
machine, facsimile, scanner, telephone, typewriter.
QUALIFICATIONS
• Successfully manages, organizes, schedules, and maintains office information.
• Pioneering and innovative leader in Customer Service.
• Excellent communicator both in writing and orally.
• Excellent team management skills.
• Able to gather data to prepare reports and correspondence for management.
• Skill in analysis and problem solving.
• Able to adapt quickly to changing situations while maintaining organization.
• Able to provide creative and accommodating solutions to situations.
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• Knowledge of Administrative Procedures.
• Knowledge of Management Principles.
WORK EXPERIENCE
Nov. 2011-Present, Oklahoma Department of Human Services-1900 S. Main St.,
McAlester, Ok 74501.
Administrative Technician III, 40 hrs/wk
Provides clerical and administrative support to the Family Support and Child Welfare
Staff of OKDHS
• Reception. Receive, screen, and direct calls, mail, and visitors.
• Answer and direct technical and non- technical inquiries about client cases.
• Inform clients of additional information needed for case processing.
• Screen client applications to determine next plan of actions.
• File Management. File and maintain files.
• EBT Specialist. Print, administer ebt cards, and maintain logs.
• Imaging. Image verification and case paperwork.
• Inventory Specialist. Order and maintain supplies for the office.
August 2010-Nov. 2011, Komar - 400 W. Chickasaw, McAlester, Ok
74501.
Customs Compliance Clerk, 40 hrs/wk
• Audited Customs entry files, organized the paperwork there within, created cover
letters and filed.
• Read and interpreted testing reports to create general conformity certificates for
various vendors.
• Gained experience with Customs entry forms 7501, 3461, 28 and 29.
• Gained experience with product classification using Harmonized Tariff Schedule.
• Assisted with the Duty drawback calculations and spreadsheet management.
• Helped update various office spreadsheets.
• Filed Importer Securities through an automated broker interface system.
April 2005- October 2008, Oklahoma County Purchasing Department – 320 Robert
S. Kerr, Oklahoma City, Ok 73102.
Assistant to the Director of Purchasing-Requisitioning Officer, 40 hrs/wk
Provided clerical and administrative support to the Purchasing staff of Oklahoma County.
• Accounts payable on behalf of central purchasing.
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• Reviewed and signed payments (claims) on behalf of Purchasing Agent for
AP processing ensuring that invoices, transaction/inventory reports, and payment
amounts were accurate and allowable for all Oklahoma County departments.
• Created requisitions for central purchasing regularly and other departments upon
request.
• Review requisition reports and assign purchase order numbers verifying that
purchases met statute criteria for the whole Oklahoma County Government.
• Review and sign payments for AP processing.
• Prepare Standard and Blanket requisitions for purchases within the purchasing
department.
• Process purchase order cancellations and closures for all county departments.
• Assist departments with finding discrepancies in requisitions and purchase orders.
• Assisted with Accounting/Financials system updates and testing.
• All aspects of Procuring goods and services for County Government by way of
(RFP), Competitive bidding, Sole source, and Quotations. Including planning,
development, evaluation, negotiation of contracts and file maintenance.
• Responsible for opening cost periods on a monthly basis.
• Responsible for opening general ledger at new fiscal year.
• Other clerical and administrative tasks as assigned.
Jan. 2003-April 2005, University of Oklahoma Health Sciences Center – 1100 N.
Ave., Oklahoma City, Oklahoma 73104.
Account Clerk III, 40 hrs/wk
Provided primary clerical and administrative support to the Grants and
Contracts Accounting unit of Financial Services.
• Reception. Received, screened, and directed calls, mail, and visitors.
Answered and directed technical and non- technical inquiries about grants,
budgets, requisitions, and vouchers from various departments. Ordered supplies
and other duties as assigned.
• Courier. Received pertinent confidential data pertaining to awards from the
Office of Research Administration.
• Banking/Deposits/EFT/Accounts Receivable. Researched information in key files
to correctly identify, properly code, and accurately enter check or EFT data
into PeopleSoft. Corresponded invoices with appropriate information and filed.
Delivered final deposit to Bursar. Balanced and reconciled daily deposits and
deposit log at month end.
• Auditing. Audited general ledger activity for accuracy, consistency and
compliance by tracking information through an electronic database.
• File Management. Managed and maintained files. Reviewed data, coded and
established grant information into functional key files for input into
PeopleSoft and/or Access, distributed and communicated to appropriate staff.
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• Activity Coordination. Sent out and monitored receipt of time and effort
salary reports, verified that information had been certified, logged and filed.
Updated Federal Grants Management Handbook.
• Correspondence. Proofread, typed, and sent out correspondence to department
managers, principal investigators and the like.
Jan. 02 - Jan. 03., Accel Financial Staffing- 722 N Broadway Avenue, Oklahoma City,
OK 73102.
Contract Employee, 40 hrs/wk
• Accounting/Finance
• Reviewed Mortgage files for completeness for Mid-First Bank and First Fidelity.
Oct. 00 - Dec. 01, SpiritBank-11200 N May Ave, Oklahoma City, Oklahoma 73120.
Financial Institutions Teller, 35 hrs/wk
• Received and processed money upon deposit.
• Distributed money upon withdrawal.
• Cashed checks.
• Exchanged foreign currency.
• Issued Traveler Checks.
• Balancing of cash drawer and ATM.
• Responsible for opening and closing branch.
Oct. 98 - Oct. 00. Credit Union Service Center-13801 N Pennsylvania Ave # G,
Oklahoma City, OK 73134.
Financial Institutions Teller, 32 hrs/wk
• Received and processed money upon deposit.
• Distributed money upon withdrawal.
• Cashed checks.
• Issued Traveler Checks.
• Balancing of cash drawer.
• Balanced vault.
• Responsible for opening and closing branch.
• Supervised up to five other tellers.
July. 98-Oct. 00. Vanity-Quail Springs Mall, Oklahoma City, Ok 73134
Assistant Manager
• Responsible for Opening and Closing the Store.
• Balanced register at end of day, made deposits, and reconciliations.
• Responsible for hiring, training, and motivating employees.
• Responsible for scheduling shift coverage for up to 8 employees.
• Oversaw the cleanliness and maintained the store.
• Provided top notch customer service and was the top salesperson.
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References
Donna Zlomke Senior Account Clerk-OU Health Sciences Center, 1100 N.
Lindsay Ave., Oklahoma City, OK 405-***-****.
Mary Beth Chown Chief Executive Officer-Komar, 400 W. Chickasaw, McAlester,
Ok, 74501. 918-***-**** x. 150.
Melissa Smith Senior Operations Specialist- Investrust N.A., 5100 N. Classen
Blvd., Oklahoma City, Ok 73118. 405-***-****.
….the end!
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