Customer Service Medical

Highlights of Qualifications

. Energetic, compassionate, and articulate healthcare provider with several

years experience in Phlebotomy

. Resourceful problem solver with a talent for identifying needs and

presenting effective solutions

. Decisive professional with a unique blend of business and healthcare

experience

. Ability to convey a warm, yet professional image and easily establish a

rapport with individuals from multicultural backgrounds

Skills Summary

. Record Management

. Laboratory Testing

. Written Correspondence

. Microsoft Suite

. Customer Service

. Scheduling

. Inventory Col

. Medical Terminology

. CPR Certified

Employment History

August 2008- Veronica's Royal Cleaning Services

Houston, TX

Present Owner

. Monitor all contracts for commercial cleaning service

. Responsible for human resources, hiring, training and payroll

processing

. Maintain quality control services for cleaning activities

. Perform daily and monthly inspections of buildings

. Provide performance evaluations on employees

January 2011- Private Duty Home Care Sugarland, TX

February 2014 Caregiver/PRN

. Provided patient assistance with daily hygiene and living needs

. Provided assistance with light housework, prepared and served

meals,

administered medication

January 2012- Rheumatology of Houston Houston, TX

June 2013 Phlebotomist

. Collected blood samples and completed testing requisitions to

ensure

accuracy in patient results

. Maintained specimen integrity using aseptic technique by following

department procedures

. Attended department meetings and updated job knowledge by

participating in educational opportunities

. Complied with legal regulations to ensure safe, secure and healthy

work environment

February 2011- LabXpress Houston, TX

October 2011 Phlebotomist

. Greeted patients in person or by telephone and scheduled

appointments

. Verified medical history and insurance information to create

new or update existing records

. Collected and prepared laboratory specimens for drug screens, DOT's

and group home collections

. Shipped specimens to laboratory services

. Trained new employees

. Inventoried supplies and placing orders

October 2008- Summit Health Staffing Houston, TX

February 2011 Examiner

. Verified and recorded identity of patient

. Obtained blood specimens by performing venipunctures and finger

sticks

. Obtained vital signs and used Cholestech machine

. Assisted with medical screening

. Assisted front desk/medical records with patient registration,

verified

insurance and charts

December 2007- Memorial Herman Hospital Houston, TX

August 2008 Lab Assistant

. Same duties as listed above under Lab Express

August 2004- Wesley Medical Center Hattiesburg, MS

October 2006 Phlebotomist

. Drew blood, took vital signs, glucose sticks and gave injections

. Completed medical records by recording patient examination,

treatment

and test results, verified insurance, updated and

filed patient charts

. Performed microbiology culture setups

. Answered patient phone calls and provided information as requested

. Responsible for collecting hourly/timed draws and lab pickups

. Complied with legal regulations to ensure safe, secure and healthy

work environment

May 2002- BioLife Plasma Services Hattiesburg, MS

June 2003 Phlebotomist

. Responsible for venipuncture and collection of plasma from donors

. Operated automated plasmaphersis

. Monitored donor during donation process and after for reactions

within scope of limitations

Education

Antonelli College Hattiesburg, MS

Associates of Arts Degree/Medical Assistant

Certifications & Licensure

Collector Training for Federal Drug Screen Collections

Licensed Manicurist Nail Academy

Phlebotomist Certified

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