Service Operator

JESSIE JONES

*** ***** ******, ********, ******* 35020 205-***-**** ***********@***.***

OBJECTIVE

Position that will utilize my education and skills to provide the highest level of service.

SKILLS SUMMARY

Excellent verbal and written English skills, some Spanish Language abilities

Strong ability to access clients’ needs and resolve problems

Strong leadership and supervisory skills

Proficient in Microsoft Word, Excel, PowerPoint

EMPLOYMENT EXPERIENCE

Licensed Practical Nurse, Nurses Plus, Birmingham, AL, 939-****-**** 16th St So, Birmingham, Alabama

DAT

ES1

Provided the highest level of patient care in hospitals, nursing homes and private care proving

999-

Supervised Nursing Assistants

2000

Provided comprehensive patient care including assessments, planning, implementing, and evaluating patients

Provided various treatments including inserting feeding tubes and catheters

1983 Collections Clerk, Internal Revenue Service, Birmingham, AL

-

Handled taxpayer accounts for collections

1984

Prepared and mailed collections notices

1979, Department of Defense-Department of the Army/Pentagon and General Services Administration,

- Washington, DC

1982

Handled calls for the armed forces assisted service men in locating their Military Occupation Specialist

Assisted government employees in completing local, long distance, and overseas calls

Provided assistance to US citizens who needed help from the DC Government

Bachelor of Science Degree in Psychology/Social Science, Troy University

License Practical Nurse, Lawson State Community College

Year 1977-1979

Chesapeake and Potomac Telephone company

7th and Florida Ave NE

Washington, DC 2001

202-***-****

The PBX operator's main duty is to answer all incoming calls to the company and then route them to the

appropriate person switchboard operators connected each call by inserting a pair phone plugs of into the

appropriate jacks. Each pair of plugs was part of a cord with a switch associated that let the operator

participate in the caller

2000-2004 Social Security Administration Birmingham, Alabama

I worked as a Claims Clerk OA handling Social Security Claims for the general public. I performed a

wide variety of technical and clerical activities involving eligibility for benefits, systems input, and,

special search, control, and distribution of claims and claims materials and correspondence ( with or

without the claims folders to ensure timely processing of SSA workloads. Also, reviews annual reports,

for discrepant or missing data, processes, manual TE Enforcements, makes determinations to reinstate

or continue entitlement and various other duties as assigned.

Contact this candidate