Customer Service Forklift Operator

Virgie L. Hall

*** ********* **.

Mableton, Georgia 30126

E-mail: **********@*****.***

Home Phone: 678-***-****

Cell: 404-***-****

Experience

June 2014 – Nov 2014. Material Handler/Auditor – RANDSTAD/ Menlo Worldwide, United States

of America, Lithia Springs, GA

Prepared orders for an audit, ensured materials picked matched the customers’ order, solved

GPN verification to engage Pandora engineering to confirm the right GPN, and also ensured

accountability for order audit. Quality assurance, audit, and inventory control. Research orders for

quantity issues and resolve kit issues. Operated the electric and manual pallet jack, dock truck,

and reach forklift to transport pallets to locations, as well as fixing kit issues. Computer and RF

scanning use for data entry to confirm orders using SIMS. Consistently lifting over 50 lbs. is a

must.

Oct 2013 – Dec 2013. Customer Service Agent - Simplicity USA/Frontier Airlines, United States of

America, Atlanta, GA

Provide customer services for airline passengers including but not limited to reservations,

ticketing, baggage service and processing, terminal and gate check-in processing, greeting

arriving international flight, jet bridge operation, facilitate boarding and deplaning, problem solving,

and providing special passenger assistance as required. Ability to lift bags over 70 lbs.

June 2013 – Sept 2013. Ramp Agent - Aerotek Aviation LLC/Air Tran, United States of America,

Atlanta, GA

Provide safety and security around the parked aircraft, load and unload baggage, direct all arriving

and departing aircraft to and away from the gate, jet bridge operation, operate and maintain

ground and gate equipment and vehicles, service the aircraft, and remain in communication with

flight operations, required to heavy lifting over 50 lbs. frequently.

Oct 2010 – Sept 2012 Product Coordinator I - Scholastic Book Fairs, United States of America,

Kennesaw, GA

Processed orders for book fairs across the Southeast region. Ensured customer service during

warehouse sales. Procedures include the use of AS400 (RF scanning), packaging, fill displays,

repack, inventory control, cycle counts, and loading materials for shipment. This position requires

lifting up 50 lbs.

Dec 2011 – Jan 2012. Biller - Drive Medical - Preferred Personnel Solutions, United States of

America, Atlanta, GA

Shipped medical supply orders and billing customers and stores. Utilized UPS ground and FedEx

ground for shipping orders. Lifting up to 50lbs. Printing labels, RF scanner, and posting shipping

labels to orders before shipment.

April 2011- June 2011. Loader - Kehe Distributors. United States of America, Kennesaw, GA

Daily loading and unloading freight using a dock truck or electric pallet jack. Label, wrap, seal, and

merge freight for shipment. Stage loads for next day shipment. Prepared loading diagrams for

drivers. This position requires standing, bending, and lifting for over 8 hours and requires lifting up

to 75 lbs. Order selection and build transavers as needed. Maintain a clean work area.

Mar 2006 - Oct 2009. Dock Forklift Operator. (Loading/unloading) - AmeriCold Logistics, United

States of America, Atlanta, GA

Maintained Executed daily operations of loading and unloading freight from trailers using dock

trucks and electric pallet jacks. Ability to comprehend Bill of Lading and Proof of Delivery

information. Recorded data daily using WMS, SAP, URSC50, ISO 9000, and AS400 (RF

scanning). Input data from loads such as OS&D, lot numbers, dates codes and quantities.

Examined and inspected date codes, temperatures, returns, loads, floor loads, and damaged

freight. Supervised floor loads. Operated electric dock door and also used glad locks to ensure

safety. Operated clamp trucks and reach forklifts when needed. Maintained production standards.

Duties included properly wrapping, counting, stage, stack, tier, and organizing freight for loading.

Order selection and stocking freight when needed. Maintained a safe and clean work area.

Prepared inbound loads for stocking by counting, sorting, cross-dock, and lifting up to 50 lbs.

Inspection for damaged freight, applying the correct LPN to product.

July 2005 - Oct 2005. Production Line Worker - BOSCH/MAU, United States of America, Atlanta,

GA

Examined and inspected rotors before packaging. Project and time management used to ensure

production daily. Duties included making boxes, label, package, palletize, and tier off pallets.

Maintained a clean and safe work area.

April 2005 - July 2005. Production Line Worker - BOSCH/RANDSTAD, United States of America,

Atlanta, GA

Utilized a conveyor belt for production. Examined and inspected parts before packaging. Project

and time management used to ensure production daily. Duties included applying labels, make

boxes, placed inserts in boxes, insert oxygen censors, package, tape, palletize, and tier off.

Maintained a clean and safe work area.

Summary

A solid understanding of the transportation, distribution, and logistics process. Proficiency in a

wide range of refrigerated warehouse procedures and tools. Applications of package preparation

for different types of automobile parts for shipping.

Certifications

Certified Forklift Operator, Apr 2009

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