Sales Management

O BJECT IVE

To take a challenging role as Quality Assurance Analyst in an IT organization and help organization in delivering

high quality software to meet business requirements and expectations.

Synopsis

• Experience and expertise in Software Testing, Defect Analysis and documentation of Web based

applications

• Good understanding of Software Development Life Cycle (SDLC) and Test Methodologies from project

definition to post-deployment support

• Comprehensive experience in test planning and verification (Regression, Functional and Smokes).

• Strong background in client relationship building, providing quality customer services, supervising

customer queries and complaints, targeting customer care, satisfaction and retention

• An skilled troubleshooter and problem solver, combining passion for learning and teaching, an analytical

frame of mind with planning, organizational and time management skills

• Systematic and organized with excellent interpersonal skills, persuasive negotiation skills, positive

approach.

• A strong team player working dedicatedly towards performance targets with maximum qualitative

output.

Area of Expertise

• Testing methodologies: System Testing, Stress Testing, Functional Testing, Integration Testing,

Compatibility Testing, Usability Testing, Regression Testing, and User acceptance testing.

• QA engineering methodology: Developing software test plans, strategies, designing, executing and

analyzing test cases, writing and interpreting test reports, creating bug reports, reporting test status and

creating defect and code coverage metrics.

• Software development life cycle (SDLC) and experience testing in an AGILE development methodology

• Experience in MS Office, MS Excel, and SQL queries.

• Detail oriented with ability to multitask in a fast moving environment with shifting priorities and changing

requirements.

Professional Software / Testing Skills

Test/Defect/Issue Mgmt JIRA and Scarab and RQM

Validation Technique Unit/Integration, Interface/Package and Functional/System

Operating System/Language Windows and SQL

RDBMS Oracle 9i / 10g, SQL Server

Internet Technologies Java 2, Dot Net, HTML, Java Script, VB Script, ASP, JSP

Application / Web Server IIS, Tomcat, JBoss, Apache

Work experience

C henoa I nformation & Softwa re Service Pvt. L td. Q uality Assurance J an

2012 – till Date

Refer ral Automation and SMS P roject for CareCent r ix - USA.

CareCentrix is a third party administrator between Home Healthcare Providers and Insurance Payers.

CareCentrix and SMS have decided that the long term strategy for both companies should be to

maintain one provider portal versus two.

Provider Portal is a web-based application that lets you to submit authorization, re-authorization and

add-on requests, in addition to claim and authorization status lookup features. It allows performing the

following functions:

• Creation of an intake or adding of the referral information to an existing active intake

• Systematic eligibility and benefit checks where data available

• Systematic creation of the authorization where all rules pass and payer Auth elevation or clinical review

is not required

• Systematic creation of the queue manager activity where manual review is required.

• Systematic entry creation in Intake 98

Key Deliverables

• Experience in Black-Box Testing, Functional Testing, Regression Testing, Integration Testing, System

Testing, Database Testing and User Acceptance testing.

• Experience in writing Test Cases and Test Procedures, Requirement Specifications, Design

Specifications, Test Plans, Traceability Matrix, and Summary Reports.

• Developed Test Plan, Test scenarios, Test cases, Test Data and Traceability Matrix.

• Reviewed and Analyzed Business Requirements Documents and developed positive and negative Test

scenarios for functionalities specified in the Business Requirements (BRD).

• Investigated and analyzed the bugs before reporting in the SCARAB and JIRA.

• Testing UI and non-UI applications (Batch/Rules applications)

• Interacted with Business Analysts and Developers.

• Extensively involvement in User Acceptance Testing during builds release to the Client.

• Performed backend testing using SQL queries.

• Experience for different type of Data testing, like -Data mapping, Data Validation Testing and Data

Migration testing.

• Provided suggestions to client for enhancing existing functionality and GUI changes.

• Strong experience in working with the development team and coordinating with various activities during

product development and release activities.

System Integration Testing for Dow Jones, US

Main business of Dow Jones is to provide news and business information to organizations worldwide. The

content is delivered through a set of in-house built products and services. The news information provided helps

customers make better and faster decisions.

Admin Tools Server (ATS) is a set of 18 distinct web based administrative tools to perform Content Research

& Management and Coding Management. The tools are categorized into 4 groups:

Research

1. Content Information Site

2. Index Archive Search

3. Media Audits

4. Re-Index CM Tool

Coding Management

5. Manual Coding

6. Routing and Proofing

7. Auto coding

8. Archive Editor

9. Accuracy Database

Content Management

10. Content Database

11. Hold and Error Queues

12. Monitoring and Alerting

13. Input Provide Information

14. Newsstand

15. Distribution

16. Content Info and Alerting

17.

18. Key Deliverables

• Study of existing solution and system

• Identification of test scenarios for Integration and System Testing

• Designing of test cases for the identified scenarios

• Executing test scripts and tracking defects through ‘JIRA’

Content Testing for Warren County, US

Warren County came into existence in 1825 when an act of the New Jersey Legislature, passed on Nov. 20,

1824, took effect and separated the area from Sussex County. The project involved maintaining a website to

provide information to the people of Warren County.

Key Deliverables

• Preparing and executing test checklists.

• Testing the defects and updates reported by Client

• Tracking and maintaining the build status

United Biscuits Pvt. Ltd. Business and Sales Analyst Jan 2011 – Nov 19, 2011

Key Deliverables

• Prepare and analyze reports for business promotion.

• Analyze off take data for top customer account‘s market share progression.

• Prepare business report on monthly and quarterly basis for management perusal.

• Prepare monthly product promotion expense & budget planning report.

• Compilation of monthly performance reports for various level viz. Regional head and modern trade level

and General trade level.

• Monitor monthly and yearly sales figures with respect to past year performance

• Design and implement sales generation and occasion specific promotional activities based on the data

analysis and strategy in accordance with the budget.

• Monthly and quarterly profitability analysis of Businesses of UB India.

• Prepare zonal budgets and track of actual expenses as per budget on a weekly basis to ensure that the

expenses are in line with the budget.

• Identify market segmentation and penetration strategies to achieve target.

Everest I ndustr ies L td. S ales Operation M ay 2008 – Dec

2010

Key Deliverables

• Budget, inventory and payment management

• Project management and coordination with various stakeholders like marketing, production & dispatch

• Provide quality experience to customer to strengthen relationship

• Build reward & recognition program

• Ensure compliance of all statutory norms and legal provisions

• Support ongoing audit of processes / branches

• Ensure revenue generation & Cost reduction

• Ensure team is trained as per the requirement.

• Periodical review of the operation expenses.

Vodafone Essar Digilink Ltd. Zonal Sales Coordinator

J un 2007 – Ma r 2008

Key Deliverables

• Coordinate among ZM, RM, Channel partners & Regional Offices

• Prepare barring & unbarring status on a daily basis

• Rebranding from Hutch to Vodafone for gaining better market share

• Prepare various types of MIS for zonal heads

• Follow up for retaining and expansion of corporate clients

• Organize & coordinate for channel meet.

SBI Credit Cards Operation Manager J un

2006 – May 2007

Key Deliverables

• Verify documents to analysis credit limit

• Handle shift activities - transaction processing, file updating and MIS generation

• Process credit card applications within the framework of policy guidelines

• Building customer relationship.

Academic

• Completed post-graduation from “ICFAI University, Hyderabad” leading to award of M.B.A. (HR &

Marketing).

• B.A. (Economics) from University of Allahabad.

P rofessional qualification

• Certification of “Quality Assurance” from Aptech, Gurgaon.

• Comprehensive knowledge of MS Office, ERP Packages (Familiarity with Oracle Financials & Oracle

Manufacturing).

Achievements

• Successful countrywide setup on time Inventory management.

• Received appreciation letter from ICICIHFC LTD, Noida.

• Member in Alumni Advisory Board of ICFAI National College, Allahabad.

• Member of Student Executive Council of ICFAI National College, Allahabad .

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