Customer Service Manager

Location:

Posted:

December 15, 2014

Saber A. Choudhury

Email: *****.*.*********@*****.***

Objective

Seeking a challenging position in your organization that offers opportunity to develop new skills and

expertise while utilizing my service and experience in a positive team environment.

Skills Summary

10 years in management and 18 years in customer service.

Have training in IT Quality Assurance and Business Analysis.

Excellent written and verbal communication skills, with an attention for detail.

Extremely productive in a high volume, high stress environment.

Proficient and productive in the use of computer systems and applications.

Master racquet technician.

AED and CPR certified.

Self starter with a dynamic approach.

Professional Experience

Quince Orchard Swim & Tennis Club, Gaithersburg, MD Sep 2001-Present

Front Desk Manager/Racquet Technician

• Analyze and give support on clients’ recreational needs and issues.

• Train and develop employees for customer care support and financial services.

• Responsible for monitoring of transactions and handling of cash accounts.

• Provide maintenance and service on racquetball and tennis racquets.

Metprint, Bethesda, MD Sep 1999-Oct 2000

Assistant Manager

• Managed all store operations while concentrating in customer relations.

• Operated & maintained company’s daily productions and financial transactions.

• Expanded client base & maintained a high standard of service.

Rent America, Gaithersburg, MD Oct 1998-May 1999

Customer Service/Collections

• Responsible for establishing & maintaining inventory acquisitions.

• Spearheaded collections department in acquiring dues & merchandise receivables.

• Resolved client’s issues promptly to increase customer satisfaction leading to increasing of

revenue & sales.

Education

Dhaka University, Dhaka, Bangladesh

B.A., Business and economics

References available upon request