Customer Service Administrative Assistant

Sheri Hudson ***************@*****.***

404-***-**** 101 Geyser Pl, Stockbridge, GA 30281

Education:

Bauder College Graduated 2008

Knowledgeable and experience in the following:

Proficient in the use of Microsoft Office Suite products- Access, Word, Excel, PowerPoint and Outlook, Internet Explorer, IDX/EMR and etc.

Experience:

Administrative Assistant Barbara Karmanos Cancer Institute Detroit, MI

08/2012- 7/2013

• Scheduled appointments using IDX/EMR system

• Answered phones and routed to appropriate person

• Assisted with billing

• Received co-pays

• Made appointment reminder calls

• Maintained x ray files and other medical records

• Verified and completed insurance forms.

Collections Specialist Asset Acceptance Sterling Heights, MI 06/2011- 07/2012

• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

• Accountable for reducing delinquency for assigned accounts

• Assisted in call center for all company related inquires (300+daily)

Medical Assistant Emory University Hospital Atlanta, GA 3/2008- 9/2009

Otolaryngology and Voice Clinic

• Interviewed patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and record information on patients' charts.

• Able to handle clinic flow of 85 patients daily and assisting 12 physicians

• Prepared treatment rooms for examination of patients. (ex. Botox set up)

• Cleaned and sterilize instruments (TNE Scopes)

• Assisted with medical procedures such as numbing patients for surgeries using Ponticane, Lidicane and Hurricane

• Assisted physicians with PENTAX machines and video strobe

• Opened and closed clinics (Allergy and Voice Clinic)

• Provided backup coverage to OB-GYN clinic

• Scheduled appointments using IDX/EMR system, assisted with billing, received co-pays, maintained x ray and other medical records, performed secretarial tasks, verified and complete insurance forms.

Customer Service Representative JP Morgan Chase Kennesaw, GA 01/2006- 3/2008

• Provided customer service in a high volume call center. (400 + calls daily)

• Authorized credit card payments

• Approved credit card applications, mortgage application, home loans, auto loans

• Pulled Fico scores

• Contacted customers for past due accounts with Chase Visa Cards

• Authorized all bank transactions

• Identified, researched, and resolved customer issues using the computer system.

• Follow-upped on customer inquires not immediately resolved

• Completed call logs and reports

• Sold and provide customers with product and service information.

• Provided other administrative support: filing, copying, faxing, typing documents and etc

Administrative Assistant Guardian Angel Healthcare Livonia, MI 08/02-10/05

• Assisted nursing and physicians with obtaining test results and scheduling appointments

• Answered all incoming calls (100+ daily)

• Typed all letters, memos, for nursing staff and physicians and created medical charts

• Provided other admin duties such as faxing, scheduling appointments, records management, billing and etc when needed

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