Service Manager
Resume:
Kevin Munro
Experienced Auto Shop Manager
Maryville, TN
*****.*****.*@*****.*** - 443-***-****
I have 12 years experience as an automotive shop service manager. My experience includes retail and
commercial consumers as well as National Account Contracts in gasoline and diesel repair. My experience and
work ethic would exceed any expectations and business needs required by this opportunity with your business.
WORK EXPERIENCE
Commercial Parts Manager
Advance Auto Parts - Ellicott City, MD - December 2011 to November 2013
Responsibilities
Consistently provides professional, courteous and prompt service to both commercial and retail customers,
utilizing experience and knowledge to ensure legendary customer satisfaction
Utilizes a strong knowledge of automotive systems to provide customer solutions and recommendations,
gaining the customers confidence and business
Ability to perform more complex diagnostics of vehicle problems
Assists in training other Team Members
Coordinates the daily operations of the Commercial Delivery Program, including cash handling, check
acceptance, and the proper administration of all accounts.
Responsible for developing and maintaining the Commercial Accounts stocking program, ensuring that the
Commercial accounts needs are met without depleting store stock.
Responsible for coaching Delivery Drivers in the clean and safe operation of all Commercial Delivery vehicles,
while maintaining all required documentation required by the state of MD and company policies.
Store/Shop Manager
Bay Area Tire & Svc - Wesminster, MD - April 2006 to December 2011
Responsibilities
Responsible for meeting or exceeding sales, unit
and profit targets as outlined in the AOP (Annual Operating Plan)
Protect the assets of the Company by managing all functions within the store.
Lead, coach, and direct store associates to ensure optimal store
performance. Hold associates accountable for job responsibilities,
process execution, and provide training and development as needed.
Ensure customer satisfaction is delivered in all areas of sales and
service. Set clear expectations, conduct required meetings and
communicate regularly with associates on customer satisfaction,
safety, sales and profit goals and policy compliance. Ensure and
maintain compliance with all Goodyear Retail policies and procedures.
Maintain all equipment so that is able to function properly and
safely. The Store Manager also completes additional duties as
assigned by the General Manager.
Accomplishments
#1 PM Sales 2007-2011
Largest State of MD sales contract for police tires
Largest single year sales increase of 38% over AOP
#1 Profit Store 2 years
#2 Profit Store 3 years
Store Manager
Goodyear Tire & Rubber co - 1995 to 2006
Responsibilities
Responsible for meeting or exceeding sales, unit
and profit targets as outlined in the AOP (Annual Operating Plan)
Protect the assets of the Company by managing all functions within the store.
Lead, coach, and direct store associates to ensure optimal store
performance. Hold associates accountable for job responsibilities,
process execution, and provide training and development as needed.
Ensure customer satisfaction is delivered in all areas of sales and
service. Set clear expectations, conduct required meetings and
communicate regularly with associates on customer satisfaction,
safety, sales and profit goals and policy compliance. Ensure and
maintain compliance with all Goodyear Retail policies and procedures.
Maintain all equipment so that is able to function properly and
safely. The Store Manager also completes additional duties as
assigned by the District Manager.
Accomplishments
#1 Store Profit Improvement 2001, 2003
#2 Store Profit Improvement 2002
Perfect Audit Score 2001, 2005
#1 Sales Associate of the Month 14 times 1995 - 1998
Responsible for developing associates and promoting from within my store; Two Store Managers, Four Service
Managers, Five Alignment Technicians, Two Asst. Technicians, Two Asst. Managers, Three Sales Managers,
Eight Sales Associates.
Automated Logistical Specialist - 92A
US Army - September 1993 to September 1993
September, 1993
• TACCS/SAMS - B5 October, 1993
• At time of service, MOS 92A is responsible for ALL logistics positions in the US Army other than 76J, Hospital
Supply. Daily responsibilities included requisitioning, distribution, inventory management, forklift operation and
certification up to 10,000lb Sea/Land container lifts, packaging and item preservation procedures.
• E1-E4 Life/Death Expedited and Emergency (Responsible for expediting "Life or Death" supply shipments
ordered through emergency process by officers ranking Maj and above. This position required a constant
sense of urgency and organizational skills. Responsible for coordination of all logistical needs to get medical
supplies to the unit immediately. Area of responsibility was Europe and the Middle East.
• Medical supply specialist, Transportation Platoon; U.S. Army Medical Material Center Europe
• Gulf War Veteran
• National Defense Service Medal
• 1993-1995
EDUCATION
Goodyear Learning Center - Akron, OH
1995 to 1998
Logistics
Army Logistics University - Fort Lee, VA
1993
Diploma
Howard High School - Ellicott City, MD
1992
SKILLS
COMPUTER SKILLS Microsoft Office Suite, Mitchell, All Data Repair, TRIAD, PIMS, GBMS, APAL, TACCS,
SAMS. Logistic and inventory control specialist. Excellent organizational and time management skills. ASE
certified technician (lapsed), MAP certified.
Contact this candidate