Customer Service Manager

JAMES REYNOLDS

*** ***** ***** ********* *, Powell, TN 37849 H: 865-***-**** C: 865-***-**** **********@*****.***

Summary

Seasoned Loss Prevention Manager with excellent communication skills and more than 8 years in retail security. Versed in security risk and compliance issues. Exceptional Security Manager adept at identifying strategic and operational risks and making recommendations to senior-level staff.Dedicated Asset Protection Manager committed to training and coaching in-store staff in the latest loss prevention techniques.

Highlights

Retail theft investigations Court testimony Skilled in conflict resolution Microsoft Office

Windows Vista Natural leader Report analysis Accounting investigations

Accomplishments

Detected and apprehended professional organized crime rings, resulting in $45,600 in recovered goods and property. Upgraded company surveillance system to more than 225 security cameras. Apprehended 242 shoplifters in a 12-month period.

Experience

Over-The-Road Truck Driver Transport America Processed shipment documents neatly and efficiently for each load.Obtained and maintained proper delivery authorization and pickup documentation.Conducted daily DOT pre-trip inspections according to a set checklist.Retained valid proof of insurance and registration in vehicle at all times.Hooked and unhooked trailers from the tractor and converter dollies.Submitted reports on the condition of the truck at the end of each trip.Maintained records required for compliance with state and federal regulations.Delivered customer orders to homes and places of business within established time frames.

Asset Protection Manager Wal-Mart Recommended improvements in security systems and procedures.Developed and updated security procedures, security system drawings and related documentation.Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.Monitored the entire facility using CCTV while simultaneously performing dispatch duties.Hired, trained and managed a staff of 3 associates.Conducted site reviews and security audits and made recommendations to management based on findings.Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.

Asset Protection Manager Wal-Mart Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.Managed staff schedules for all shifts and events to minimize overtime costs.Spearheaded the use of high-tech surveillance software to provide full security coverage in new stores.Developed and implemented training procedures for all newly hired personnel.Counseled management on how to cut spending without compromising the safety and security of the company's assets.Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.Conducted site reviews and security audits and made recommendations to management based on findings.

07/2014 to 08/2014 Atlanta, GA

04/2013 to 04/2014 Knoxville, TN

03/2009 to 04/2013 St Petersburg, FL

08/2007 Assistant Store Manager

to 03/2009 Wal-Mart

Lenoir City, TN Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.

Asset Protection Coordinator

11/2006 to 08/2007 Wal-Mart

Woodstock, GA Recommended improvements in security systems and procedures.Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.Monitored the entire facility using CCTV while simultaneously performing dispatch duties.Conducted site reviews and security audits and made recommendations to management based on findings.Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.Counseled management on how to cut spending without compromising the safety and security of the company's assets.Developed and implemented training procedures for all newly hired personnel.Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Assistant Store Manager

07/2001 to 11/2006 Wal=Mart

Kingsport, TN Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.

Assistant Store Manager

07/1989 to 07/2001 Food City

Kingsport, TN Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Analyzed marketing information and translated it into strategic plans.Worked closely with the district manager to formulate and build the store brand.

Utility Worker

07/1984 to 07/1989 American Float Glass

Kingsport, TN Adjusted machine feed and speed if machine malfunctioned.Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Ensured the most cost-effective production methods were employed.Inspected finished products for quality and adherence to customer specifications.Planned and laid out work to meet production and schedule requirements.Worked with managers to implement the company's policies and goals.

Education

High School Diploma: General

1984 Sullivan North High School

Kingsport, TN, USA Member of Chess Club Coursework in Criminal Justice and Business

Certificate: Truck Driving

2014 Tennessee Truck Driving School

Louisville, TN, USA 3.9 GPA

Contact this candidate