Customer Service Manager

Devin Tran

**** ******** *** *** *****, NV ***** 503-***-**** *********@*****.***

CAREER OBJECTIVE

Seeking a position as a Restaurant Server, Banquet Server, or Bartender utilizing customer service

expertise as well as extensive experience in the hospitality industry to ensure recurring business and

maximize revenue.

KEY STRENGTHS AND SKILLS

• Over 3 years’ progressive experience in diverse bar setting

• Highly skilled in delivering outstanding service by greeting and serving customers

• Adept at answering telephones and processing financial transactions

• Very strong computer skill (Networks, C++, Javascript, MS Office, HTML, Quick Book, and More)

• Bilingual: English and Vietnamese

BARTENDING & SERVING EXPERTISE

• Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications

• Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing

• Demonstrated ability to keep the bar organized, stocked and clean

• Able to help guests in selecting menu items

• Track record of taking and delivering orders quickly

RELEVANT EXPERIENCE

Priority Staffing USA 11/2014 – Present

4411 South Pecos Road, Las Vegas, NV 89121 702-***-****

Banquet Server (Served at South Point, Tuscany, and Green Valley Ranch)

• Greeted guests as they arrive in the banquet hall

• Served drinks and take orders

• Explained menu items and food content

• Explained daily specials

• Responded to special requests

• Strived to exceed guest expectation

• Ensured consistency in preparation and presentation of food items

• Maintained kitchen sanitation and cleanliness

LJ’s Filipino Restaurant 02/2014 – 12/2014

8810 S. Maryland Pkwy #120 & 130, Las Vegas, NV 89112 702-***-****

Manager: Tien (TK) 702-***-****

Server / Bartender

• Prepare and serve drinks and beverage to patrons following regular recipes

• Mix ingredients such as soda, water, and sugar to prepare cocktails

• Anticipate guests’ needs to decide if additional service is needed

• Operate register and verification machines

• Order required liquor and supplies

• Display bottled goods and glasses to make smart look

• Slice and pit fruit for garnishes

• Collect money and give change for drinks served

• Clean and sanitize bar and equipment and replenish supplies

Pho Viet & Café LLC., 01/2011 – 02/2014

Pho Viet & Café Restaurant 1236 NE 3rd Street, Bend OR 97701 541-***-****

Sweet Saigon Restaurant 915 NW Wall Street, Bend OR 97701 541-***-****

Owner: Tan Vo 503-***-****

Server / Bartender / Manager’s Assistant

• Greeted patrons and answered questions regarding the menu

• Took orders from customers (also on the phone)

• Helped kitchen staff in food and salad preparation

• Removed plates and cleaned tables

• Cleaned restaurant’s premises before starting and after closing

• Counted and received the bill of food and beverages and took payment from the patrons

• Gave change when required

• Ordered supplies and managed inventory stocks of restaurant

Oasis Nails & Spa 02/2014 – Present

4845 S Fort Apache Rd, Las Vegas, NV 89147 702-***-****

Manager: Jessica 702-***-****

Manager / Receptionist

• Handled shop’s activities as well as customer services

• Greeted patrons

• Advised and explained about services

• Reported to the owner weekly or when needed

EDUCATION

• Tigard High School – Tigard, OR

o GPA 3.8

o Graduated: 2002

• Portland Community College – Portland, OR

o GPA 3.6

o Graduated in 2006 with double degrees of Associate in Applied Science

Computer Information System

Networking Administrator

ADDITIONAL CAPABILITIES

• Customer-focused and solution oriented

• Able to perform well in a fast-paced work environment

• Demonstrated ability to converse clearly and proficiently with customers and coworkers

• Good mathematics and written communication skills

• Ability to work a flexible schedule and weekends

2007 – 2011 Worked in Oversea (Vietnam, China, and Korea)

Dai Thanh Danh Co., LTD (Vietnam – China) 01/2009 – 2011

Founder

• I opened this company to import Cloths and Massage Chairs from China to Vietnam

• Search for good sources in China and manage 2 fashion shops & 1 massaging shop in

Vietnam

NDN Join Stock Company (Vietnam – Japan) 01/2010 – 01/2011

Manager

• Import and distribute cosmetic & spa products from Japan to Vietnam

• Communicate and report company’s operation to the Partner in Japan

• Administrate company’s operation and manage a Spa shop (30+ employees) in Vietnam

Viet Nhat Co., LTD (Vietnam – Korea) 06/2008 – 01/2010

Manger

• This is an import/export company, it imports buses, trucks, and construction machines from

Korea to Vietnam

• Handle orders and communicate with sellers in Korea

AWAH Vietnam JSC., (Vietnam – Korea) 01/2007 – 06/2008

Vice-President

• Represent for AWAH System Corp (headquarter in Korea) opening a branch in Vietnam

• Communicate and report to mother-company in Korea the operating in Vietnam

• Administrate & Manage employees and engineers

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