Business Support Specialist

T o n y To p

**** ********* **. ***** ************, VA 23235 804-***-**** ***********@*****.***

http:/www.linkedin.com/pub/sovanarry-top/83/436/924

B U S I N E S S S U P P O RT S P E C I A L I S T

Analytical, customer-focused professional with extensive experience optimizing business operations

across sales, marketing, production and warehousing. Continually focused on fostering positive

customer experiences through responsive communications and outstanding service. Articulate,

engaging communicator, skilled in working across business functions to ensure quality operations.

Aspiring Engineer, presently pursuing college degree from John Tyler Community College.

AREAS OF EXPERTISE

Business Operations Sales & Marketing Customer Experience

Production Processes Data Entry Communications

Quality Assurance Business Development Cross-Team Collaboration

Warehouse Optimization Engineering Processes Social Media

Team Leadership Scheduling & Workflow MS Office Suite

PROFESSIONAL E XPERIENCE

MARKETING SALES ASSOCIATE 2013 – 2014

World Financial Group Richmond, VA

Interface with customers to assess needs and translate into appropriate financial solutions

Apply expertise of various services to ensure accurate, comprehensive customer service

Met aggressive quotas for performance and service quality

PRODUCTION SPECIALIST 2006 – 2014

Super Radiator Coils Richmond, VA

Team lead in supported scheduling and workflow management via collaboration with all leadership levels

Operated machinery and equipment in line with safety requirements

Identified production pain points and recommended strategic improvements

DATA ENTRY SPECIALIST 2004 – 2006

Adecco Richmond, VA

Collected and entered critical data into company database

Ensured prompt completion of all data entry projects

Worked with customers and external partners to resolve data discrepancies

WAREHOUSE SUPERVISOR 2003 – 2004

Sunrise Carpet & Vinyl Richmond, VA

Key leader of HR processes spanning recruitment, scheduling, training and development of staff

Coordinated logistics, shipping and receiving to ensure inventory excellence

Maintained storage area and products through cycle counts, stocking design and data input

E DUCATION

AS, Engineering (Anticipated 2016)

John Tyler Community College

References

Brooke Hughes

Production Manager, Super Radiator Coils

Work phone- 804-***-****

Email- ******.******@******************.***

Ronald Stroud

Superintendent Supervisor, Super Radiator Coils

Work phone- 804-***-****

Email- ***.******@******************.***

Robert Kim

Production Forman, Super Radiator Coils

Work phone- 804-***-****

Email- ******.***@******************.***

Seaver Woolfolk

Safety Coordinator, Super Radiator Coils

Work phone- 804-***-****

Email- ******.********@******************.***

Contact this candidate