Senior Technology Infrastructure Analyst

NEEL N. SHETH

*** ******** *****, ********, ******** 60103 312-***-**** *******@*****.***

--SENIOR/TEAM LEAD POSITION--

Telecom/VoIP Industry

Highly dynamic, motivated, and results-oriented professional, with more than 10 years of experience in managing VoIP

telecommunication operations; complemented with expertise in directing a team of professionals in designing, implementing, and

maintaining all telecommunication-based technologies across the telecommunications industry. Additional qualifications include:

Proven ability to support and achieve enterprise goals by maintaining communications infrastructure to ensure network

stability and availability.

Expertise in defining business requirements and translating them into cost-effective technology solutions.

In-depth familiarity with technical concepts and principles; along with skills in leadership, team development, project

management, operational excellence, and collaboration.

Articulate communication skills with multilingual fluency in English, Gujarati, and Spanish. US Citizen.

Areas of Expertise:

Cisco Technologies ITIL v3 Foundations Video Conferencing Project Management Data Center Management

Technical Support and Administration Training and Development Cisco and Tandberg Infrastructure and Software

Troubleshooting and Issue Resolution Telehealth Routers and Switches Installation, Configuration, and Maintenance

PROFESSIONAL EXPERIENCE

UNIVERSITY OF ILLINOIS HOSPITAL AND HEALTH SCIENCES SYSTEM, CHICAGO, IL

Senior Technology Infrastructure Analyst 2011–Present

Play a key role as team lead for all voice and video implementations; while managing and maintaining more than 1200 IP

phones, 6 call center ACD systems, more than 10 automated attendants, and several voice gateways. Manage the outlining of

buildings associated with the UI health system and more than 10 clinics. Expertly handle several maintenance support contract

renewals totaling more than $500K. Provide assistance to all script requests for six call centers and more than 10 automated

attendants. Offer hands-on support to more than 15 video conference endpoints, 2 video conference gatekeepers, and a media

conferencing unit (MCU); as well as to the enterprise analog paging system including 2 private paging transmitters for extended

WAN-based paging across the Chicago land area. Followed ITIL standards on all changes for the Voice and Video applications.

Take charge of maintaining and updating guidelines/polices related to Telecom for the UI health system.

Key Highlight/s:

Led the migration of Cisco communications manager to new hardware and maintained major version upgra des up to version

9.1.; as well as more than 400 Cisco unity users to Cisco unity connection version 9.1.

Implemented Cisco IM and Presence version 9.1 to provide instant messaging to more than 100 pilot users

Administered the conversion of more than 400 Centrex phones to Cisco VoIP.

Upgraded and integrated OpenText Fax Server to version 10.6 then to the Cisco VoIP environment utilizing FoIP technology.

Aided the transmission of live surgical videos from the UI health operating room, surgical clinic, and cardiac cath labs to the

following conferences: Clinical Robotic Surgery Association, American College of Wound Healing and Tissue Repair, and the Aim

Radial Conferences

Implemented Singlewire Informacast Overhead Paging system for the Mile Square Health Center Main Clinic.

Created ROI proposal for the migration of more than 3000 phones from Centrex to VoIP including high-level presentations for

C-level executives.

Technology Infrastructure Analyst (Specialist) 2005–2011

Assumed full responsibility in maintaining LAN/WAN networks through Concord eHealth and WhatsUp Gold utilities.

Demonstrated ability to manage, maintain, and deploy more than 80 routers and switches within the hospital and more than 10

clinics; Cisco Firewall/VPN systems, MDS, LWAPP, and Voice infrastructure; along with Tandberg video infrastructure. Provided

expert oversight to two data centers utilizing APC and Liebert equipment.

Key Highlights:

Leveraged technical acumen in designing, installing, and configuring various systems and applications including:

o Tandberg video infrastructure with Cisco VCS, Cisco VCS Expressway, Tandberg Content Server, and Tandberg

Management Suite

o Cisco IP Telephony environment with Unified Communications Manager 7.1, Cisco Unity 7.0, and Cisco Emergency

Responder 7.0

o OpenText Fax Server and RightFax Edition 9.4

o Audiovisual systems for conference rooms within the Health System

o More than 400 Cisco 7921 wireless phones throughout the hospital

Displayed strong command in utilizing two Cisco Catalyst 6509-E switches with Sup720’s, 6 6608 T1/PRI and redundant firewall

service modules to effectively plan, design, and implement a secure VoIP infrastructure.

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NEEL N. SHETH

251 Pleasant Drive, Bartlett, Illinois 60103 312-***-**** *******@*****.***

Offered hands-on support in transmitting live surgical videos from robotic operating rooms to the Clinical Robotic Surgery

Association (CRSA) annual congress in 2009 and 2010.

Made major contribution to the upgrading of the data center distribution switches to Cisco VSS switches; as well as to the

replacement of Cisco 6500 switches with Cisco 4506 switches.

Led the conversion of more than 60 Centrex phones from the Information Services Department to Cisco VoIP phones.

Presided over the training of more than 15 departments within the Health System on Wireless IP phones.

Executed a wireless site survey of the Health System campus through the AirMagnet software in coordination with the Cisco

Advanced Services Team.

Piloted the transition of 150 autonomous access points to LWAPP; successfully installed an additional 150 access points

throughout the Health System.

Exhibited superior talents in upgrading the Call Manager 4.x (Windows) to Communications Manager 6.1(Linux).

Student Systems Analyst/Technician Assistant 2000–2005

Delivered onsite technical, network, hardware, and software support to more than 6000 LAN users and 4000 computers.

Played a key role in installing and configuring Windows XP workstations and WYSE terminals.

Key Highlights:

Rendered assistance with the upgrading of Cisco routers and switches.

Held full accountability in managing a Cisco Call Manager 3.1 system; as well as installing and configuring Cisco Customer

Response Solutions 3.5 for help desk in answering support calls.

Expertly handled the installation and configuration of Captaris RightFax server to work on Microsoft Exchange 5.5

Exemplified keen expertise in designing and maintaining an interactive webpage for the data center through Microsoft Visio.

EDUCATION

Bachelor of Science in Computer Science with Focus on Telecommunications: 2005 DEPAUL UNIVERSITY, CHICAGO, IL

CERTIFICATIONS

Implementing Cisco Unified Communications Manager (CIPT1/CIPT2)

Installation, Configuration, and Maintenance of Cisco Call Manager v6.1 Environment

Cisco Certified Network Associate (CCNA): Installation, Configuration, Maintenance, and Troubleshooting of Medium-sized Cisco

Routed and Switched Networks.

Deploying Cisco Unified Contact Center Express (UCCXD)

Installation, Troubleshooting, and Creation of Scripts for Cisco Contact Center Express v7.0 Systems

Implementing Cisco TelePresence Video Solutions, Part 1 (VTVS1)

Installation, Configuration, Maintenance, and Troubleshooting for Cisco TelePresence Video Solutions

PROFESSIONAL AFFILIATION

Cisco IP Telephony User Group (CIPTUG)

TECHNICAL ACUMEN

Software: Microsoft Office Applications Microsoft Visio Microsoft Project WS_FTP Server Titan FTP

Server SQL Server 2005 Cisco Works (LMS) Cisco Prime Infrastructure Manager Concord

eHealth OpenText Fax Server (RightFax Edition) What’s Up Gold Eclipse Emergin

Integration Suite BMC Service Desk Express Suite Zoom CallREC Air Magnet Infortel Select

Wireshark Singlewire Informacast

Network Cisco 2XXX/3XXX-based ISR Routers Cisco 35XX/37XX Series Switches Cisco 45XX/65XX Series

Infrastructure: Routers and Switches Cisco MDS 9XXX Series MDS Switches Cisco VPN 3030 Cisco ASA 55XX

Cisco MSE Cisco Wireless Control System Cisco WiSM Controller Cisco LWAPP Access Points

Cisco Small Business Routers and Switches

Data Center APC Network Air FM Systems APC UPS Systems Liebert A/C Systems Liebert UPS Systems

Infrastructure: Hirsch Biometric Systems Axis Security Cameras

Network/Voice/Video TCP/IP UDP RTP EIGRP MGCP H.323 SIP SCCP Ethernet Network DHCP DNS T1 ISDN

Technologies and Protocols: PRI FTP TFTP

Voice Infrastructure: Cisco Unified Communications Manager Cisco Unity Cisco Unity Connection Cisco Emergency

Responder Cisco Unified Contact Center Express Cisco IM & Presence Server Cisco Jabber

Video Infrastructure: Tandberg and Polycom-based Video Endpoints Telepresence Management Suite Telepresence

Content Server Cisco Video Communication System Cisco Video Communication System

Expressway Cisco Jabber Video (Movi) 4.x

Operating Systems: Windows Mac OS X Linux

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