Customer Service, Human Resources, Troubleshooting

Ernesto Soto

*** ******** ***, **********, ** *2131 ● 787-***-**** ● Email:****.********@*****.***

LinkedIn: linkedin.com/in/sotoernesto

An adaptable, responsible, self-motivated, and capable working under pressure

environment graduate with strong interpersonal, customer service and organizational skills

gained in Human Resources, now seeking to move into a career as Desktop Support

Technician.

Education

Inter-American University of Puerto Rico Guayama

B.S. in Installation/Repair of Computer Systems & Network Management June 2014

Suma Cum Laude, Deans List

University of Puerto Rico Humacao

Bachelor of Business Administration in Human Resources December 2009

Cum Laude

Employment

VPNE Parking Solutions Boston, MA

Valet (Harvard Vanguard Medical Associates, Kenmore) 2014 to Present

• Open doors and greet Customers.

• Ensure to park as well as retrieve guest vehicles for careful and

respectful procedures.

• Support customers promptly as well as courteously in Valet

checkout and check-in.

• Ensure high level of client service plus satisfaction is

accomplished.

Baxter Healthcare Humacao, P.R.

IT Project Assistant 2014

• Successfully organized over 1,000 items in the Retain Room

STARLIMS database system project.

• Effectively changed all hardware replacement assignments given.

• Troubleshoot software and hardware failures and determine

network problems.

• Install hardware and peripheral components like disk drives,

printers, keyboards and monitors.

University of Puerto Rico Humacao, P.R.

Customer Service & Tech Support 2004-2014

•Assist students on the registration process through the university

software.

• Successfully solved a large variety of cases that appear during

registration process.

• Worked efficiently in a fast-paced high-pressure setting.

• Provided necessary guidance and walked students through the

registration process.

Medtronic Juncos, P.R.

Human Resources Intern 2009

• Coordinate engineer’s interviews to gather information for the

project.

• Work with hiring managers and HR for many interviews.

• Enter data into spreadsheets and databases for the assigned project.

• Prepared a detailed PowerPoint presentation showing information

of all the engineers including; salary, seniority, position progress,

projects implemented, certifications and awards obtained.

• Successfully surpassed all five HR managers expectations with the

project.

Skills

• MS Word / Excel / PowerPoint on Windows and Mac OS X.

• Fluent in Spanish and English.

• Basic Network Administration.

• Experienced in Desktop Troubleshooting.

• Ability to work in a Team Structure.

• Personal attributes including:

o Communication

o Patience

o Willingness to learn new technologies

• Ability to worth with operating systems, including Windows and

MAC OS X.

Contact this candidate