Operations/Branch Manager

Operations/Branch Manager Customer Service Manager Account Manager

Qualifications Profile

Hands-on leader with lead-by-example approach in managing and motivating

staff toward the development of high-caliber teams

Highly experienced in administering organizational and business operations

utilizing expertise in sales, marketing, customer service, finance

administration, account management, and business development

Intuitive and strategic in developing and implementing initiatives focus on

performance improvement, market penetration, sales growth, and business

profitability

Firm and strict at enforcing compliance with safety measures, operational

standards, and applicable regulations

Areas of Expertise

- Human Resource Management

- Cross-Disciplinary Collaboration

- Lead Generation and Sales Forecasting

- Problem Identification and Resolution

- Leadership, Training, and Team Building

- Inventory Control

- Territory Management

- Profit and Loss Management

- Continuous Process Improvement

- Budget Development and Allocation

Professional Experience

Safety-Kleen Systems, Inc. (Sep 2000-Present)

Branch General Manager Albuquerque, NM Mar 2011-Present

< Provide expert oversight to cash, profit and loss (P&L), accounts

payable, and accounts receivable; development and allocation of budget;

creation of pricing strategies; control of operational expenses;

forecasting of sales; and inventory control.

< Perform human resource functions, such as hiring, training, coaching, and

counseling new and existing staff members.

< Observe strict adherence to environmental, health, and safety regulations

as established by the Environmental Protection Agency (EPA), Department

of Transportation (DOT), and Occupational Safety and Health

Administration (OSHA).

< Ensure the delivery of first-rate customer service to drive client

retention and account base expansion.

< Lead efforts in driving sales growth through lead generation, cold

calling, and active follow-up with potential clients.

< Develop and manage sales and service territories, including service

schedule facilitation, waste profiling, and sales and service assistance.

< Guarantee immediate response to diverse work-related issues and

complexities.

< Prepare and deliver presentations to area managers, senior leaders, and

the Finance Department detailing weekly, monthly, quarterly, and annual

performance.

Career Highlights:

- Maintained top-performing staff and operations through close

monitoring of key performance indicators (KPIs) and execution of

necessary adjustment.

- Established team-oriented environment by promoting proactive

collaboration among staff.

- Successfully revitalized underperforming branch into a productive and

profitable unit, while coordinating with the corporate office toward

continuous operational improvement and revenue growth.

Customer Service Manager Chandler, AZ Mar 2007-Mar 2011

< Provided training, coaching, and mentorship to service representatives on

efficiencies, customer service, and selling techniques.

< Organized routes and schedules, including development of territory map.

< Assisted sales personnel on diverse client- or sales-related matters,

such as handling calls and answering queries.

< Drove performance enhancement using KPI data by identifying areas of

improvement and implementing necessary course of action.

< Conducted sales forecast, account receivable management, problem

resolution, and waste profiling.

< Focused on maintaining safe operations of the Service Department by

complying with safety measures, DOT regulations, and other governing

procedures and standards; as well as maintaining proper functionality of

service vehicle.

< Directed lead generations efforts through sales calls, as well as

customer visits and reviews

Career Highlight:

- Acquired solid knowledge of P&L management by researching under and

over performing areas and suggesting concepts for resolution,

including preparation and presentation to sales and service staff.

Market Sales Specialist Chandler, AZ Nov 2006-Mar 2007

< Offered consultative assistance to new and existing customers on topics

associated with hazardous waste management, waste minimization, and waste

disposal, while upselling and promoting organizational product and

services.

< Fostered open communication within the work environment to ensure the

establishment of productive business relationship.

< Conferred with branch manager and district sales manager for weekly

reporting on market performance.

Career Highlight:

- Obtained new accounts and through cold calling on new business, waste

profiling, customer relationship management (CRM), and sales

forecasting.

Sales and Service Representative Chandler, AZ Sep 2000-Nov 2006

< Delivered top-quality services and upsell other services to existing

customer accounts.

< Generated leads and performed cold calling for the sales staff.

< Monitored on-time collection of A/R, while ensuring accuracy and proper

documentation of cash on hand.

Earlier Career

Sunrise Inn Express

Franchise Operator/Manager Warren, OH

Multi-Purpose Cook

Sohio/BP Oil

Manager - Multiple C-Stores Various Locations in Northeast Ohio

Education

Bachelor of Science in Chemistry, Minor in Mathematics Youngstown State

University, Youngstown, OH

Credentials

Class B Commercial Driver's License (CDL) with Hazmat and Tank Endorsements

Smith System Driver Training Zurich Defensive Driver Training

Activities

Volunteer - Purchasing of items for different events Boy and Girl scouts,

local schools, and school bands

Donor - Various Charity Entities (Local chapters of boys and girls clubs

and Salvation Army)

Technical Acumen

SAP PeopleSoft Microsoft Office Suite (Excel, Word, PowerPoint, and

Outlook)

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