Customer Service, Sales and Installation

Howard Hill

*** *** **** ****, **** Villa, IL *0046

Phone: 847-***-****

****************@*****.***

Customer Service Representative

Exceptional Sales and Customer Service ... Relationship Building ... Problem Solving

● Experienced sales, customer service and technical support professional with 28 years in the electronics

industry.

● Ability to listen to customer needs and design solutions that provide value to the customer.

● Boost sales and generate repeat business by building and maintaining high end client relationships.

Experienced in audio, video, security, surveillance, automation, network and control systems.

●

Experience

● Respond to telephone and email inquiries. Design, sell, program and manage the installation of high end

audio, video, security, surveillance, network and whole house automation systems.

● Work with the client from the initial design and sales stage throughout the installation process, then

provide training and service following completion.

● Order products and provide schematics to meet project deadlines.

● Resolve any client issues by carefully listening and understanding their concerns, then implement

solutions in a timely and satisfactory manor.

● Respond to telephone and walk in inquiries. Design, sell and manage the installation of high end audio,

video, security, surveillance, network and whole house automation systems.

● Work with the client from the initial design and sales stage throughout the installation process, then

provide training and service following completion.

● Work with engineering, programming and installation teams to provide products, schematics and meet

project deadlines.

● Resolve any client issue by carefully listening and understanding their concerns, then implement

solutions in a timely and satisfactory manor.

● Manage retail and dealer sales, service and installation of automotive electronics and accessories.

● Work with the client from the initial design and sales stage throughout the installation process, then

provide training and service following completion.

● Work with manufactures and suppliers to maintain inventory and display products.

● Resolve any client issue by carefully listening and understanding their concerns, then implement

solutions in a timely and satisfactory manor.

● Accounts payable and receivable.

● Sales and installation training and support.

● Wrote and instituted a new customer service policy that maintained a customer first standard.

● 50% increase in sales achieved the first year and annual gains of $100K for 9 consecutive years.

Contact this candidate