Customer Service Real Estate

Marlene Gillard

**** ****** **** **** ********, GA 30068 Cell 770-***-**** Home 770-***-**** E-mail: ***********@*****.***

Paralegal/Compliance Auditor/Loss Mitigation Specialist

10+ years Mortgage Servicing, Real Estate, Marketing, Customer Service

SKILLS:

• Excellent written and verbal communication skills with excellent customer service skills

• Effective time management

• Basic Accounting

• Proven ability to multi-task and manage time-sensitive deadlines

• Ability to adapt and act quickly to process change while working independently

• Award winning team player recognized for client exceeding expectations

• Exceptional organizational skills with ability to set priorities

• Proficient in Microsoft Office

EDUCATION:

• Ashford University Bachelor’s Degree in progress

• Hofstra University Paralegal Certificate 2006

PROFESSIONAL EXPERIENCE

COLDWELL BANKER

Licensed Realtor/Leasing Agent June 2014 to Present

• RESPA/TILA professional

• Adhere to the Standard Operating Procedures as a Leasing Agent while leasing properties

• Prepare Buyers and Sellers Report of daily market stats

• Reviewing all closing documents for accuracy include HUD

• Develop and implement strategic marketing plan for prospecting in local market area

• Cartus Relocation specialist

MEINEKE CAR CARE – Marietta, GA July 2013 – May, 2014

Assistant Manager

• Interacts directly with clients and customers to ensure all issues are effectively and timely resolved.

• Ensures that the company’s internal policies and regulatory requirements are in compliance with State and Government

Safety and Environmental Standards

• Identifying risks and implementing control to mitigate those risks and reporting the effectiveness of controls

• Monitor the Key Performance Indicators and Gross Profit Margin on weekly basis

• Prepares invoices for payments and manage all collection accounts

• Maintain the general ledger - Record accounts receivable, accounts payable in QuickBooks

• Develop and implement strategic marketing plans to achieve corporate objectives for products and services

COMMUNITY CLUB MANAGEMENT– Roswell, GA February, 2013 – June, 2013

Community Association Paralegal (Temp)

• Act as liaison between the Board of Directors, vendors, homeowners and staff

• Exclusively responsible for Foreclosure & Bankruptcy for 100+ portfolio using Caliber property management

system

• Manage collection accounts on foreclosed properties

• Analyze advantages and disadvantages of alternative solutions to problems and make recommendations to the

Board

• Attend board meetings and update board members of delinquent status and next legal action to be taken.

• Adhere to each Community Declaration, Covenants and By-Laws

• Review if bankruptcy is filed, all communications is ceased and the pre-petition amount is identified

• Filing Liens, Warning of Suits letters and Lawsuits for all communities and updating Board

Marlene Gillard Cell: (770) 866 – 9837 E-mail: ***********@*****.***

WELLS FARGO – Hapeville, GA June, 2012 – February, 2013

OCC Compliance Auditor (Contract)

• Performed 2nd level Compliance Audit on mortgage servicing activities for different portfolios, by conducting audits

accurately and in accordance with established audit timelines and standards

• Analyze thousands of demand letters to determine and calculate the total debt amount due

• Achieve production standards daily exceeding goals by working thoroughly and efficiently

• In-depth knowledge of closing function/procedures, FDCPA, RESPA and working experience on Fannie/Freddie and

FHA/VA loans

• Knowledge of all federal, state, local compliance regulations including Truth in lending, Equal Credit Opportunity laws,

Foreclosure Laws, US Bankruptcy Code and Reverse Mortgage Procedures and timeline

• Reviews loan documentation, exceptions, and files - individually or in aggregate, to determine if programs, processes,

and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements,

and/or government regulations for Loss Control

• Responsible for the performance of quantitative and qualitative research to further support audit findings and process

improvement activities. Determine if harm to the borrower then recommend a timely resolution

PROMMIS SOLUTIONS – Atlanta, GA September 2007 - July 2010

Bankruptcy/ Foreclosure Paralegal

• Achieve and maintained quality performance while exceeding Mortgage Servicing daily goals

• Drafting the foreclosure complaint, motions, orders for default, notice of sale and trustees' deed or sheriff's deed

• Directed and trained Assignment Team to efficiently organize and expedite Assignments of Mortgages to be

recorded. Reviewed and Processed all backlog AOM for recording nationwide. Handling all rejections in a timely manner.

Requested and processed checks via Great Plains System. Process recorded AOM to our Bankruptcy System.

• Responsible for closing national & statewide bankruptcy portfolio for 200+ clients on Chapter 7, 11 and Chapter

13.

• Notifying over 100+ attorneys and clients of bankruptcy release by providing pertinent updates via emails.

• Closely monitoring and reviewing Docket/Pacer to determine if cases comply with all jurisdictional guidelines

• Successfully processing 150-200 cases weekly in Bankruptcy Management System, utilizing MERS and DataTrac

• Interpreting Order for Relief of Stay, Discharge Order, Dismissal Orders, Reaffirmation Orders, Loans and Deeds

• Daily reviewing for closing requirements on each file if Discharged, Dismissed or Order for Relief of Stay

COLDWELL BANKER – Marietta, GA August, 2006 to January 2012

Licensed Realtor/CAM

• Adhere to the Standard Operating Procedures as a Leasing Agent

• Assists with negotiation between homeowners and lenders for short sale approval

• Represented Buyers purchasing a house and managing their daily listing search in FMLS

• Prepare Listing Packages for Sellers to market property for sale and establishing strategic communication

• Certified distressed property expert, managed bankruptcy and foreclosure documents

MARLENE JOY REALTY INC. – Merrick, NY July 1997 – June 2006

Broker/Owner

• Review, analyze and interprets loan applications and related documentation gathered during the loan underwriting

process under HMDA reporting purposes. Including but not limited to Form 1003, GFE, TIL, 4506 and Buyer’s

Certification and Authorization

• Adhere to policies and procedures in compliance with National Association of Realtor. Developed training

materials for coaching and mentoring agents through onsite workshops and meetings. Implement best practice by allowing

agents to effectively manage and convert leads into lifetime client

• Prepare Listing Packages for listing presentation to market house for sale and verifying buyer credentials to close

deal

• Managed portfolio of 100+ single-family properties. Attended board meetings, updated board members of

delinquent status on their property by advising them of next legal action to be taken. Addressed all concerns by adhering

to Declaration, Covenants, By-Laws and State Laws.

• Managed apartment portfolio of 50+ tenants. A/R responsibilities, analyzing tenant sales, tenant evictions,

quarterly property inspections and property maintenance. Negotiating contracts and maintaining vendor communication.

• Market Foreclosure & Short-Sale Listings in Long Island, Brooklyn & Queens New York

• Negotiated Short-Sale approval with lender. Review HUD, mortgage documents, Home Owners Insurance and title

Contact this candidate