Customer Service Manager

Dallas Lewis

**** * **** ***** ** Broken Arrow, Oklahoma 74014

918-***-**** ***********@*****.***

Objective:

A position as a front office team member in which I can contribute strong organizational and multi tasking skills, training in

Medical Billing and Coding, and dedication to professional development

Skills Summary:

•

• Determined listener who can build trusting • Conscientious planner who is adept at juggling

multiple assignments while maintaining emphasis on

relationships with customers and colleagues

quality

• Reliable contributor who is highly organized,

• Proactive learner who is enthusiastic about

dedicated, and committed to professionalism

developing new abilities, enhancing current

• Flexible and adaptable achiever with a positive

knowledge, and applying transferable skill sets

attitude and ability to see opportunity in challenging

situations

Education:

Associate of Occupational Science Medical Billing and Coding Community Care College 05/14 – Present

Completing 945 hours of comprehensive online classroom training. Completion date: November, 2014

Current GPA: 3.67

CPC Certification exam to be taken 12/13/14

• Basic Diagnosis and Procedure Coding

• Healthcare Data Content and Structure, Medical Law, and Ethics

• Healthcare Delivery Systems

• Medical Insurance and Medical Office Procedures

Associate of Occupational Science Health Care Administration Community Care College 12/12 – 04/14

GPA: 4.00

• Medical Terminology, Anatomy, and Physiology

• Computer Applications in Healthcare

Bachelor of Science in Psychology University of Missouri Rolla 05/77 – 05/79

Experience:

Assistant Manager James Avery 05/2013 – 09/2014

• Provided excellent customer service and implement company mission statement every day

• Assigned duties, responsibilities, and work stations to employees following company guidelines

• Maintained current inventory levels, and order and receive new shipment every day

• Recommended measures for improving work procedures and performance to increase service quality

• Responsible for various financial activities, ie., cash control, deposits, and investigating money shortages

General Manager Braums 03/ 2012 – 05/2013

• Analyzed operational problems and established procedures to alleviate these problems

• Assigned duties, responsibilities, and work stations to employees in accordance with work requirements

• Controlled inventories of food and equipment, and reported shortages to designated personnel

• Performed various financial activities such as balancing receipts, cash handling, and deposit preparation

General Manager Bob Evans Restaurant 02/2004 – 11/2011

• Promoted from Assistant Manager to General Manager 11/2010

Honors:

President’s Honor Roll and Instructor’s Honor Roll: Community Care College

Elected to Basketball Hall of Fame in Broken Arrow High School, and University of Missouri Rolla

Contact this candidate