Information Technology Technical Support
Resume:
Dula, Andrea M.
*************@*****.***
[pic]
Personal Statement:
An Information Technology graduate from University of Luzon last
April, 2013 .My objective is to obtain a full time position in a
prestigious and multinational company that offers a well professional
working environment and enables me to grow while meeting the company's
expectations.
SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS
Work well independently, or in a group setting providing all facets of
internet connection support such as troubleshooting, installations, and
maintenance. In-depth knowledge and understanding of numerous email
clients. Skilled in providing Customer an End-User Help Desk Support.
Easily identify and resolve technical issues and concerns.
WORK EXPERIENCE
Nov 2012 -Present
Company: Teletech (Sta Rosa, Laguna Philippines)
Position: Technical Support Specialist
EDUCATIONAL BACKGROUND
> Tertiary: University of Luzon
City of Dagupan, Pangasinan 2400
Bachelor of Science in Information Technology
(June 2009 -April 2013)
Significant Coursework:
Visual Basic, C++ and Java Programming Languages, Web Design and
Development, MySQL Database Management, Microsoft Office Productivity,
System Analysis and Design
SEMINARS / CONFERENCES / CONGRESSES ATTENDED
ICT Mini-Congress 2011
University of Luzon Multi-Purpose Hall
February 2011
9th Philippine Youth Congress in Information Technology
Ang Bahay ng Alumni Hall
University of the Philippines Diliman Campus
September 2011
10th Philippine Youth Congress in Information Technology
University Theater
University of the Philippines Diliman Campus
September 2012
ICT Congress
Pangasinan Training and Development Center
Capitol Complex, Lingayen, Pangasinan
December 2011
E-Commerce and Social Networking
Pangasinan Training and Development Center
Capitol Complex, Lingayen, Pangasinan
January 2012
Ethical Hacking
Pangasinan Training and Development Center
Capitol Complex, Lingayen, Pangasinan
January 2012
CHARACTER REFERENCES
Mr. Eugevar Silang
IT Professor
University of Luzon
Mr. Benny S. Tambien
Supervisor/Team Leader
Teletech
Miss.Jenica Aguilara
Tech Support Tier 2
Teletech
I hereby certify that the above information is true and correct to the best
of my knowledge and belief.
Andrea M. Dula
Applicant
Contact this candidate