Manager Customer Service
Resume:
KERRY KIMBALL
**** *. ***** ******, **********, AZ
********@***.***
SUMMARY OF QUALIFICATIONS
Seasoned professional with a solid track record of leading personnel, management of large multi-use developments and sizable portfolios. Reliable and results-driven individual with a quality of service and customer satisfaction orientation geared toward building long term tenant relationships. Highly
skilled and experienced in negotiating and securing leases, analyzing financial conditions to determine future direction and meeting budget and occupancy goals. Proficient using Microsoft Word, Excel and Outlook.
PROFESSIONAL EXPERIENCE
2006 – 2013 GENERAL SERVICES ADMINISTRATION – Phoenix, AZ and Washington, DC
Customer Service Manager
November, 2011 – Became a Branch Chief with the Triangle Service Center of GSA’s
National Capitol Region overseeing facility management responsibilities of seven Lease
Administration Specialists and Supervisory Building managers. Our team was responsible for leases and occupancies of the Treasury Department and USDA.
Lease Acquisition Team Supervisor
June, 2007 - Joined GSA as a GS –14, Realty Specialist in the Potomac Service Center, National Capital Region, Washington, DC. I served as Lease Acquisition Team Supervisor for teams that administered leases for GSA, Justice Department and the Courts. Prior to becoming a full time
Government employee, I was a co-owner of Wilco Strategic Partners and served as a Lease Technician for six months. Thereafter, I assumed the role of Realty Specialist in the Phoenix, AZ office.
2002- 2006 GRUBB & ELLIS MANAGEMENT SERVICES – Phoenix, AZ
Senior Property Manager
Responsible for over one half million square feet of office space master leased by Qwest. Solicited, negotiated and executed vendor and service contracts; coordinated tenant an capital improvement projects; developed and maintained strong positive tenant relationships; coached, counseled and managed
administrative and engineering staff; developed annual operating budgets and prepare monthly financial reports for the client. Identified over one half million dollars in lost rent due to predecessors failure to implement a scheduled rent increase.
Saved client $200,000 through identification of incorrect base year in recently renegotiated lease amendment.
Implemented tenant work order and preventive maintenance program that resulted in
increased operating efficiencies and reduced need for capital expenditures.
2000 – 2002 INSIGNIA/ESG – Phoenix, AZ
General Manager
Oversaw daily operations of a 20-story, 400,000-square foot office building and managed six personnel for, what was before being sold to CBRE, one of the largest full-service commercial real estate organizations in the world. Prepared and reviewed financial reports, resolved tenant issues, assessed
maintenance needs and prepared monthly reports, business plans and budgets. Interfaced with leasing brokers concerning new leases and renewals and communicated with owner’s representative regarding building operating issues.
Upon arrival, convinced the chief building engineer to remain employed with the new staff offering support, addressing needs, reviewing costs and obtaining approval for necessary purchases. Streamlined filing process to improve accessibility and efficiency in a highly organized environment. Served
as property representative and participated in real estate professional association committees and events.
1997 – 1998 CLARION REALTY SERVICES – Phoenix, AZ
General Manager
Recruited to manage the premier commercial development with more than 500,000 square feet of office and retail space housing over 100 tenants.
Served as owner representative for The Esplanade, a multi-use development on eight
separate parcels of land owned by three different companies.
Ensured tenant and visitor satisfaction during construction work by communicating with
crews to limit noise during certain times and to provide visual and dust barriers.
Effectively met the needs of an extremely active market, maintained lease levels of 90% and negotiated highest market rates that consistently exceeded budget goals without compromising tenant improvements costs.
1993 – 1996 COMPASS MANAGEMENT & LEASING – Phoenix, AZ
Area Manager
Joined the management division of Equitable Life Assurance as the first Arizona employee to supervise 12 property management personnel and cultivate new business for office, industrial and retail properties.
Integral to portfolio growth from 134,000 square feet to more than three million square feet within 1 years, a challenging feat considering heavy reliance on third party contracts.
1987 – 1989 FREDERICK ROSS COMPANY – Denver,CO
General Manager
Served as Vice President and General Manager of the largest independent real estate
organization in the region. Responsibilities included oversight of more than 100 properties, 60 personnel and $2 million in annual revenue.
Recruited by Frederick Ross executive team to manage a portfolio that had suffered
significant losses. Duties included maintenance of meaningful communication with owner representatives, identification of prospects and restructure of the management team to provide a higher level of professionalism; efforts reversed losses and restored positive market perception.
1981 – 1987 & 1990 – 1992 CB COMMERCIAL – Tucson, Phoenix, Dallas, & Seattle
Office Manager
Accountable for portfolios ranging from 500,000 square feet to more than five million
square feet and leading up to 50 personnel across four cities for the largest full-service
commercial real estate company worldwide.
Re-established broker relationships after tumultuous period under prior management by gaining trust in order to obtain valuable referrals.
Revitalized under-performing office operating at a loss by developing expense control
measures; office went from losing $125,000 during first year of employment to an anticipated profit of $15,000 upon departure.
Developed and implemented a marketing program for a large, renovated office building by focusing on a baseball theme to attract broker interest; efforts led to increased leasing activity with 60,000 square feet attributed directly to marketing program.
EDUCATION CERTIFICATIONS AND SPECIALIZED TRAINING
Bachelor of Science, History
UNIVERSITY OF NEW MEXICO, Albuquerque, New Mexico
Certified Shopping Center Manager (CSM)
University of Shopping Centers, International Council of Shopping Centers
Certified Property Manager (CPM)
Institute of Real Estate Management
Government Training and Specified Courses
Federal Real Estate Property Lease Law
Cost and Price Analysis of Leases
Federal Real Property Leasing
Techniques of Negotiating Federal Real Property Leases
Leadership Potential Seminar – Eastern Management Development Center
Collaborative Leadership Training
Federal and Agency Safety Program Supervisory Training
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