Customer Service Quality Assurance
Resume:
Kelley Kidd
****F W. Cone Blvd
Greensboro, NC **408
OBJECTIVE:
Seeking a position using my extensive knowledge and successful experience within the Healthcare Industry.
CAREER PROFILE:
Experience of more than 15 years as a Medical Assistant.
Self-motivated, efficient, resourceful and reliable under pressure.
Excellent communication and interpersonal skills.
Confident and poised in interactions with individuals at all levels.
Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively.
Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives.
Dedicated individual achieving a reputation for consistently going beyond what is required.
Excellent knowledge of the clerical and computer skills like word, excel, outlook, access.
Exceptionally good demonstration skills and communication skills both verbally and written.
Exceptional ability to carry out the instructions verbally, written and diagrammatically
Handled venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging and autoclaving.
Observed, assessed, and recorded symptoms, reactions, and progress.
Assisted physicians during treatments and examinations.
Administered medications and assisted in convalescence and rehabilitation.
Instructed patients and their families in proper care.
Helped individuals and groups take steps to improve or maintain their health
Kelley Kidd Page 2
PROFESSIONAL EXPERIENCE:
Triad Adult and Pediatric Medicine, Greensboro, NC 5/2014 – Present
Demonstrated proficiency in taking patient medical histories and vital signs.
Performed injections and various diagnostic procedures and ancillary tests, including venipuncture, finger sticks and urine testing.
Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Worked closely to ensure compliance with OSHA regulations and maintained quality assurance.
Handled phone calls from patients and physicians.
Maintained office crash cart and supplies.
Utilized standard procedures for the maintenance of positive patient identification.
Conferred with patient to obtain information for laboratory records.
Verified patient information, verified insurance information
Furry Godmothers Pet Sitting, Greensboro, NC 6/2003-Present
Owner/Operator
Responsible for the admission of medication to pets, including injections.
Performs all accounting and management duties.
Build and maintain current website
Research and develop marketing ideas and strategies.
Conduct client interviews to assist in working with pets.
Implement and maintain excellent customer service.
Greensboro Podiatry Associates, Greensboro, NC
06/05 – 04/06
CMA/Administrative
Scheduled appointments and maintained up to date client files.
Managed incoming and outgoing correspondence and maintained contractor schedules.
Performed administrative duties and provided support to the Property Manager.
Oversaw the maintenance and purchase of office supplies and equipment.
Maintained and updated client information on the company database.
Maintained OSHA Standards manual and company compliance.
Demonstrated ability to maintain composure and work efficiently, preserving patient confidentiality in this environment
Filed insurance claims, including Medicare, Medicaid and Worker’s Compensation.
Scheduled patients for surgery and obtained insurance verification and benefit information for procedures.
Fulfilled backup duties in the clinical area as needed.
Troubleshot and resolved problems. Effective at dealing with complaints.
Greensboro Medical Associates
11/02 – 07/03
CMA
Demonstrated proficiency in taking patient medical histories and vital signs.
Performed injections and various diagnostic procedures and ancillary tests, including EKG and cardiac stress testing.
Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Worked closely to ensure compliance with OSHA regulations and maintained quality assurance.
Handled phone calls from patients and physicians.
Scheduled patients for outpatient procedures.
Utilized standard procedures for the maintenance of positive patient identification.
Conferred with patient to obtain information for laboratory records.
Verified patient information, verified insurance information
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