Customer Service Sales
Resume:
Nijma S. Douleh
Clifton, NJ ****3
********@*****.***
OBJECTIVE
To obtain a position in management that utilizes my experience in sales.
SKILLS
Eight years of experience in customer service, sales and visual merchandising;
Well organized and skilled in inventory control, cashier management and order processing;
Proven ability to analyze reports and solve problems;
Hard working and energetic with excellent communication skills;
Works well with others and promotes efficiency;
Extensive knowledge and skill within all Microsoft Office applications.
EXPERIENCE Wayne, New Jersey
Love Culture September, 2014-Current
Co-Manager/Visuals
Motivating Associates to interact with customers
Training Associates and Staff on daily procedures
Making Deposits at the end of shifts
Executing visual tasks on a daily basis
Weekly Floorsets and Window changes
Opening/Closing procedures
Shipment and Return to warehouses
Responsible for all promotional changes
Analyzing sales reports
Charlotte Russe Jersey City, New Jersey
Assistant Store Manager August, 2013 – 08/2014
Providing motivation to staff in order to achieve sales and inventory goals.
Analyze sales reports to identify opportunities and develop selling strategies.
Adhere to opening and closing procedures.
Responsible for all inventory management and loss prevention procedures.
Ensure compliance with cash control procedures: bank deposits and secure safe funds.
Execute special projects on a daily basis while promoting marketing changes.
Visual changes on a weekly basis in order to meet store sales and traffic goals.
Managing all shipment and receiving carrier deliveries.
Execute any tasks given and offer help to those who are in need by motivating staff and providing positive reinforcement.
Destination Maternity Westlake, Ohio
Assistant Manager January, 2012- 03/2013
Promoted sales through marketing and customer service.
Tracked all returns, sales, damages, and special orders while achieving store goals.
Handled customer complaints and responding in a timely manner.
Consolidated merchandise and returns to warehouse orders.
Adhered to opening and closing procedures.
Managed price checks and mark downs on all products.
Managed employees on sales floor and exceeded monthly performances
Weekly bank deposits and financial reports
Lucky Brand Jeans Westlake, Ohio
Supervisor/Head of Visuals October, 2010 – 07/2012
General promotion of products and sales for all store merchandise.
Kept track of buy-backs, special orders and damaged products.
Handled customer complaints and resolved any outstanding issues.
Planned floor sets and styled the business through visual merchandising.
Maintained a list of clientele and followed up with promotions or sales.
Achieved the highest SPH award each month.
Sales continuously exceeded within the company’s expectations.
Subway Cleveland, Ohio
Evening Store Manager January, 2006 – 03/2013
Managed restaurant by providing customer service, store maintenance, cash rep and sales.
Interfaced with vendors while managing a record of inventory.
Ensured the quality of food and prep area.
Managed employees and schedules.
EDUCATION
MIX Em’ UP Bartending Academy, Montclair, NJ (2013)
Cleveland State University, Cleveland, Ohio(2011-2012)
Cuyahoga Community College, Parma, Ohio (2008-2011)
Westlake High School, Westlake, Ohio (2004-2008)
REFERENCES:
1. Hope Redd, Lucky Brand Jeans
2. Maisa Ilian, Destination Maternity
3. Marcelle Abi-Rached Subway
4. Thomas Tucker, Love Culture
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