Customer Service Medical
Resume:
Ramandeep Kaur
Cell: 510-***-****, ***********@*****.*** 4564 Cerritos Ave, Fremont CA 94536
OBJECTIVE:
My objective is to obtain a position where I can implement my academic knowledge and also provide myself with an opportunity to perform well
and hone my skills. I have six plus years of experience working in a customer facing environment that has contributed to the success of
organizations. My experience as a student and pharmacy technician, has trained me to work in a highly productive manner as both team member
and team leader.
CORE PROFESSIONAL STRENGTHS:
Leadership/ Project Management ICD-9 Medical Codes Marketing
Medicare & Medicaid Policies & Procedures HIPAA Confidentiality Regulations
Medical Billing Time management Medical Records Management
Customer Service Verbal& Written Communication Medical Coding
Data Entry Problem Analysis/Resolution Medical Documentation Evaluation
Medical Billing Procedure/Terminology Team Building Electronic Health Records
Staff Training and Development Strategic Planning & Organization Detail Oriented
EDUCATION:
Bachelor of Science, Health Administration and Management: CSUEB- Hayward, CA 3.5 GPA
Associate in Arts, Human Development Studies with Honors: Ohlone College- Fremont, CA, 3.5 GPA
Pharmacy Technician Program: Unitek College- Fremont, CA, 4.0 GPA
Nursing Assistant Program: Mission Valley Regional Occupational Program- Fremont, CA
CERTIFICATIONS
CPhT-Pharmacy Technician Certification Board, California State Pharmacy Registration, Tyco/Kendall Chemo Check
TECHNICAL SKILLS:
Computer Tools: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Microsoft Access
Operating Systems: Mac OS, Windows OS, Linux
Medical Tools: Intercom Plus, Electronic Health Records, Amerisource Bergen Cardinal
Network Protocols: TCP/IP, HTTP, IPv4, IPv6, and SMTP
PROFESSIONAL EXPERIENCE:
Walgreens-Fremont, CA Pharmacy Technician October 2010- Present
Assist the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies.
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Gained advanced knowledge of electronic billing for Medicare, Medicaid, workers compensation carriers, Hospice, Tricare and third party payers such as
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Cigna, United Healthcare, Wellpoint, Humana, Aetna, Coventry Group, Blue Cross Blue Shield, Health Net, Wellcare, amongst many others.
Obtained extensive knowledge of Medicare and Medicaid.
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Recognize co-pays and provider limitations as needed.
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Initiate and follow up with prior authorization claims for third party.
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Document activities properly in progress notes.
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Maintain and manage Patient medical records.
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Responsible for ensuring insurance claims are accurately prepared and are free of discrepancies.
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Enter all demographics prior to billing to ensure insurance verification for accurate billing.
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Accountable for documentation and verification of patient diagnoses and procedures with the physicians.
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Assist patients, carriers, and other concerned parties in areas of insurance payment issues.
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Thorough knowledge of claims for rejections and corrections.
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Worked effectively to attain revenue goals.
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Train new interns and new employees.
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Contribute to team efforts by supporting coworkers to accomplishing team goals.
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Perform other related duties as assigned or required.
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Environment: Windows, intercom plus, Amerisource Bergen, Cardinal Services, Electronic Health Records
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Taco Bell-Cashier Fremont, CA November 2007- October 2010
Take customer orders, operate credit card machines and registers to take payments .
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Resolve customer complaints, take steps to solve food or service issues and provide quality customer service .
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Follow company guidelines, policies and procedures in the best manner.
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Communicate with customers, team staff and management.
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Accept coaching from management team, work with coworkers and provide training and assistance to new joined employees.
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Milpitas Care Center-CNA Intern Milpitas April 2009-May2009
Provide patient’s with personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping
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with showers and baths
Provide activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh
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water and nourishment between meals.
Provide patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the
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patient to nursing supervisor.
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