Customer Service Maintenance
Resume:
Ahmed Abdi
**** * ****** ** *** *** Austin, TX **729
Cell: 704-***-**** ● *******@***.***
Manufacturing Operations Leader
PROFESSIONAL EXPERIENCE
Flextronics International, USA 9/25/1995 – 9/2/2014
SMT & Test Supervisor Austin, TX Facility 8/8/2013 – 9/2/2014
• Direct the production output for 65 hourly employees engaged in the manufacture of
engineered to order desktop computers – Mac pro, 1st ever made in America project by
Apple computers.
• Responsible for all safety, quality, customer delivery, production performance,
inventory management, and employee relations issues.
• Conduct root cause analysis investigations for safety/property damage incidents and
customer complaints develop robust corrective actions to address process and
personnel deficiencies
• Ensure all training is completed for newly hired, promoted, and transferred employees
Significant accomplishments include:
Worked directly with customer through NPI phase as well as full ramp to production
•
Helped implement layout for SMT automated equipment to reduce headcount and
•
cost
Helped improve daily UPH rates from 500 to 900 per shift, by way of placement
•
utilization and cycle time reduction
Solectron Corporation (Acquired by Flextronics in 2007) 1995–2007
Production Specialist – Charlotte, NC Facility 2003 2013
Responsible for daily production output for 30 hourly employees engaged in the
•
manufacture of network PCB boards and completed units for test and telecom
industry.
Responsible for all safety, quality alerts, customer delivery, production performance,
•
inventory management.
Conduct root cause analysis investigations for safety/equipment malfunction and
•
wrong parts placed incidents.
Ensure all training is completed for all employees.
•
Responsible for setting up preventive equipment maintenance for weekly/monthly and
•
yearly.
Production Supervisor 2000 to 2003
Worked with managers and leads on daily execution of commits
•
Generates productivity reports and other operations metrics
•
Forecasts operating costs of department and directs preparation of budget requests
•
Responsible for the maintenance of manufacturing equipment, preventive maintenance
•
programs and repairs
Production Team Leader 1995 to 2003
Lead A group of Operators and Inspectors for daily work schedules
•
Made sure daily and weekly through put and quality goals are met
•
EDUCATION and TRAINING
Associate Degree in Business Administration
•
University of Lafole, Mogadishu, Somalia – 1990
Customer Service Certificate, Central Piedmont Community College 2001
•
ISO 9001
•
Humantech Industrial Ergonomics
•
Communication Techniques for Supervisors
•
Lean Manufacturing Concepts
•
COMPUTER SKILLS
MS Office
•
SAP
•
FlexFlow
•
SFDM
•
Kronos Time and Attendance
•
Mitrak
•
Fourth Shift
•
REFERENCES
Professional and Personal References are available upon request.
Contact this candidate