Customer Service Sales Representative
Resume:
MARY JEAN HANSEN
*********@*****.***
OBJECTIVE:
To obtain a full time position in the field of administration with a focus
on Non-Profit Organizations where I can utilize my skills, experience and
training to facilitate a smooth operation as well as add value to the
organization
PROFESSIONAL EXPERIENCE:
AppleOne, New York, NY (Contract) Staten Island, NY
CSR-Retention Specialist-Maximus Back To Work Program 05/2014-
09/2014
. Maintain a bank of 800 clients while providing Retention Services
. Monitor client's job progress via phone or in person
. Record employment for participants in WorkQuest
. Track Milestone deadlines in Excel
. Submit proof for 30, 90, 180 day Employment Verification
. Disbursement of Transportation Expenses via PACs
. Facilitate Gift Cards Reward submission and payment in WorkQuest
. Explain Retention Services at Orientation.
Arium Staffing, Iselin, NJ/reNewJerseyStronger (Contract)
Freehold, NJ
Intake Specialist - HMG Program (Hammerman & Gainer Intl/Quadel)
09/2013-11/2013
. Meet with clients for Initial Consultation
. Review and submit required documentation
. Liaison between Contractor and Client
. Perform basic numeric elevation need calculations
. Report Meeting updates via Teleconferencing with Headquarters
. Manage Applicant Documentation and retrieval for 360 clients
. Send documents and receipts to ensure compliance of client
. Continuation Meetings/Discussions with Clients as needed
reNewJerseyStronger-(Hammerman & Gainer In'tl/Quadel) (Contract)
Edison, NJ
Administrative Assistant - RREM and RSP Grant Program
06/2013-08/2013
. Welcomed and checked in clients with Sign In Sheet at Front Desk
. Answered phones and took messages for all Supervisors and staff
. Managed Personal Calendar for Center Manager
. Made appointments and cancellations on Appointment Plus
. Explained Programs and helped clients applying at Kiosk
. Checked clients Record Number for appropriate Programs
. Helped clients with questions concerning their application
. General Secretarial duties
Priests for Life
Staten Island, NY
Accounts Receivable Supervisor
09/2000- 01/2012
. Maintained precise records for over 300,000 donor accounts
. Collaborated with department members to increase donor funding to over
$5 million over a six year period
. Managed numerical data entry into Access Database
. Balanced, reconciled and reported daily donation income as well as
composed Upper Donor Reports
. Processed any donor discrepancies or inquiries regarding credit card,
stock, will or annuity donations
. Coordinated mass mailings and donor thank you letters within required
timeframe
. Trained and supervised new hires in the procedures of processing
donations, donor questions, data entry and problem solving
. Liaised with printers, vendors and Post Office personnel during mass
mailings
. Processed and deposited monetary donations to various banking
institutions
Avon Products Incorporated
Staten Island, NY
Independent Sales Representative
11/1992- 11/1997
. Developed customer base within new territories and maintained
new and existing accounts effectively
. Exceeded benchmarks for similar sized territories by 40% through
effective and aggressive customer service
Visiting Nurse Service of New York
Staten Island, NY
Public Relations Assistant
11/1993- 1/1994
. Assisted Company Director in the organization of all promotions
including direct mailings, and various contests
. Coordinated the delivery and creation of holiday gift baskets for
homebound patients
. Performed general office assistance tasks as well as organizing
responses and preparing mass mailings
EDUCATION:
Pace University
Manhattan, NY
Associate's Degree in Marketing
Pro Data, Inc.
Manhattan, NY
Certificate April 2013
Computerized Bookkeeping
Berkeley College
Manhattan, NY Certificate in Secretarial Studies
Archdiocese of New York
Manhattan, NY Certificate July 2010
Protecting God's Children for Adults and Sexual Harassment Prevention
FEMA (Emergency Management Institute)
Freehold, NJ
Certificates October 2013
Introduction to Hazard Mitigation, Flood Mitigation Basics, Earthquake
Mitigation
Contact this candidate