Sales Associate, Intent Analyst, Sales Manager
Resume:
Kaleb McVay
********@*****.***
Home Address- *** Cedar Lane, Pflugerville, TX, 78660
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Objective-
To find a career in computer system administration, where I am responsible for the effective provisioning,
installation/configuration, operation, and maintenance of systems hardware and software, and related
infrastructure. To also participates in technical research and development to enable continuing innovation
within the infrastructure. I will ensure that system hardware, operating systems, software systems, and
related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
Experience-
The Sports Authority (Austin, TX) June 2005-January 2014
Sales Associate- (2005-2008)
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o Assisted customers with any help they may need in finding the right product for
what they needed.
o Set pegged and shelved walls with product the way the company instructed.
o Upsell customers with better items than what they originally wanted
o Received Employee of the Quarter 5 times as a sales associate.
Receiving Lead (2008-2013)
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o Receive incoming freight by company standards
o Breakdown pallets and separate based on department.
o Increased efficiencies, by developing a new way to organize freight as it was
received. Highest demand goods were placed for easier delivery to showroom
floor. Chosen as top employee of the year for this development.
o Refill stock on sales floor with any product that might need replenished.
Hardlines Manager (2013-2014)
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o Managed associates who deal directly with all product that are considered
hardlines (Team sports, Fitness, and Camping)
o Developed training to improve associates effectiveness and help with employee
churn.
o Make sure planograms are done in a timely manner and that they are done to
company standards
o Open/Close responsibilities. Make sure store was staffed properly on opening,
and made sure at the end of the shift all monies were accounted for and the site
was in order for next day’s opener.
Interactions (Austin,TX) February 2014-Present
• Intent Analyst (2014-Present)
o Perform real-time data entry by listening to customer voice clips and capturing
the appropriate concept or data, and enter the information into innovative
system.
o Listen and process data fast and accurately.
o Using a GUI Linux OS
o Ability to learn a new OS in a quick and efficient manner.
o Improve customer experience by driving stronger loyalty.
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Education-
Westwood High School- (2000-2005)
o Top 100 schools in the Nation
ITT Technical Institute- (2008-2013)
o Major- Bachelors of Science Degree
o Classes- System Administrations, Introduction to Project Management, Research
Methods, Managing Risk in Information Systems, Fundamentals of Network Security,
Firewalls and VPNs, Security Policies and Implementation Issues, Operating Systems,
Structured Cabling.
Computer Skills-
Microsoft Word, Access, Power Point, Excel, Photoshop, Linux OS
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