Customer Technician
Resume:
Denise T. Jackson
Hempstead, NY 11550
516-***-**** (H)
516-***-**** (C)
**********@*****.***
OBJECTIVE:
Looking forward to obtaining an opportunity in a reputable company where
I can nurture and develop my experience and in turn help the organization
reach its own set goals.
EXPERIENCE:
WEP Intern, Nassau County Department of Health Early Intervention /
Office of Children with Special Needs Department
October 2012 – September 2013
Received, collected, opened, and stamped mail as it came in
Placed mail in EIOD Caseworkers and Supervisors mailboxes
Copied IFSP packets and mail them to parents and other prospective
agencies for the statuses of special needs children
Called agencies for additional information needed
Weatherization Trainee, United Way of Long Island
February 2012 – October 2012
Participated in a weatherization training program administered by the
United Way of Long Island.
Participated in skill development work shops that involve construction and
rehabilitation of affordable housing in Long Island neighborhoods.
Learning Energy Efficient Green building techniques to save energy in
homes.
Received hands on weatherization training in:
Insulation attics by blowing cellulose
Air sealing and installing spray foam in attics
Stapled baffles into the attics
Setting and laying down fiber glass in the attics
Mastic vent pipe
Participation in the proper set up and operating of a blower door test.
Received basic construction training
Conducted thermal imaging tests on a home to ascertain potential areas to
be sealed.
Received training in the proper operation of a Krendyl Machine to insulate
a home with dense pack cellulose.
Intern, Economic Opportunity Commission (EOC)
August 2008 - August 2009
Executed and typed business correspondence letters for clients.
Directed incoming client phone calls to the appropriate departments.
Prepared, arranged, and placed paperwork into the corresponding folders
for the department.
Assisted, greeted, and escorted clients to the appropriate
departments.
Marketing Representative, Centricomm
January 2008 – April 2008
Temporary position.
Conducted outbound calls to clients to follow up on mailings.
Conducted surveys with clients.
Intern, Hempstead Medical Office
May 2007 - September 2007
Labeled patient vital statistics.
Recorded necessary patient medical information onto their charts.
Performed EKG’s on clients.
Operated blood and urine centrifuge.
Conducted respiratory tests on patients.
Head Cashier, Target
September 2001 - March 2002
Utilized and engaged in using the POS system to perform cash and credit
transactions.
Responded to customer inquiries and issues with high levels of customer
service.
Maintained cleanliness of the store.
Restocked items to replenish inventory on the sales floor.
Pharmacy Technician, Shoprite Supermarkets Inc.
June 1996 - April 2001
Assisted pharmacist with ordering medications.
Assisted with filling customer prescriptions.
Transcribed patient information onto prescription labels.
Administered instructions on prescriptions labels to customers.
Processed point of sale cash and credit transactions.
Responded to customer inquiries and issues with high levels of customer
service.
Facilitated product identification for customers.
Rotated stock in the pharmacy to ensure expired medications where
removed.
CERTIFICATIONS
OSHA 10 (Occupational Safety & Health Administration) Certification
o
Career Institute of Health & Technology Certifications:
o
o National Healthcare Association Clinical Medical Assistant
Certification
o Clinical Phlebotomist Certification
o Clinical EKG Technician Certification
o St. Francis Long Island Division CPR/AED Technician Certification
Cornell University and Cooperative Extension of Nassau County’s Eat Smart New York Program
Certification of Completion (Dietary Aide)
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